We also offer home or workplace visits by a qualified nurse. Results are next day before midnight. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. In your kit there is an opportunity to record the date/time of the swab. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. No one picks up the phone and there are no replies. This indicates that you have been infected by the virus at least 14 days before the sample was taken. they charged 39 and a further 16 for DHL delivery Con 1. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Calling Atruchecks useless is an insult to the word useless. Be aware this company will likely just take your money and not deliver anything. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Dont use this company. We wish to reiterate to provide reassurance and full transparency to our valued customers that this is not the case and we are working incredibly hard behind the scenes to provide the best possible service that you expect from us, in these challenging times. We promise to answer all queries at the earliest convenience. I had to use the NHS testing service instead. Join the 1,619 people who've already contributed. Test taken in person at test centre in Solihull 03.06.21. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Covid19 testing, Coronavirus testing. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Very grateful to them. Please consider this message as receipt of your email. NHS should be ashamed to recommend them on their site. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Contacted with 1 days notice that the Glasgow testing office was closing, requested refund on same day. How many stars would you give atruchecks.com? 2023 Trustpilot A/S. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Atruchecks did not respond to a request for a comment. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Information on how to return your PCR swab sample will be in the box. AVOIDPaid for two day 2 tests after returning from holiday. Your experience matters. I had to use the NHS testing service instead. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. Despicable people. Join the 1,619 people who've already contributed. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. It goes against our guidelines to offer incentives for reviews. Atruchecks sent me someone elses results with full personal details. | Read 1,201-1,220 Reviews out of 1,531 Registered headquarters above a shop in London backstreet. Ordered covid tests. The website states you should have your results within 24 hours. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. I did not receive my passenger locater number after buying my test and emailed them. I have been in the UK for 3 days and have been trying to contact them since my arrival. We use dedicated people and clever technology to safeguard our platform. 16 tests included. I agree with most of the reviews as I had same experience. Join the 1,619 people who've already contributed. What shocks me the most is the blatant and wilful disregard. Had to go for an expensive express test. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Not even going to bother with day 8. Never received the results. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Companies can ask for reviews via automatic invitations. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Don't trust them. please avoid. My day 2 test did not arrive on time so have had to pay for another one. UK govt called me on day 1 ( ? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I have received no response to several requests for a refund. This company is a fraud. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. The system enables the use of various . Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. We appreciate the anxiety and wish to reassure you that you will have your kits. Is a direct competitor to a business you own or work for. No one picks up the phone. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Follow three easy steps which help you take control of your health. Never received the results. Some big kickbacks for sure. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. Customer service is non existent and the c9mpany cannot be trusted. Verification can help ensure real people write reviews about real companies. All rights reserved. How many stars would you give atruchecks.com? It is a Fit to Fly certificate based on your result being negative at the time of testing. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Failure to submit results can incur a 2,000 penalty. So day 2 for non vaccinated is supposed to be a PCR. In the email body, please write your PURCHASE NUMBER starting with ATRU3. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Its been almost 2 weeks and no results. Total conman Atroshi. Scammers!! The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. Didn't receive one set of day 2 and 8 tests due to delivery issues. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Its 7 days gone now and no sign. No response to multiple emails or calls at number listed. Customer services is non-existent. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Scanned the QR code and entered by hand and nothing is accepted. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. NO REPLY TO EMAILS. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. They do not answer phone calls or return emails. Inform the Metropolitan Police of all incidents 2. How many stars would you give atruchecks.com? popular. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Didn't even had an apology and obvious didn't have a refund. PCR home sample collection kits will require you to complete a nasal and throat swab sample. We also offer home or workplace visits by a qualified nurse. We often link to other websites, but we can't be responsible for their content. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. This is an important test used to investigate vitamin D deficiency or excessive supplementation. How many stars would you give atruchecks.com? Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. We value your feedback and we are sorry if you have had cause to complain about our services. Pathetic. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Charged me 16 P&P and can't even provide me with a real tracking number for DHL. I have sent countless emails and not one single email. Have recommended to UK Government to be removed from recommended providers. Join the 1,619 people who've already contributed. Still nothing. Weve since discovered dozens of others are reporting the same issue. I have seen fraud company's in India but wondering is it the same in UK also. Anyone can write a Trustpilot review. Words simply fail me. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Absolute SCAMMERS! How many stars would you give atruchecks.com? I ordered two Day-2 tests and only received one. Just automatic emails were received.I am claiming back my 104 since May 2021. Its been almost 2 weeks and no results. I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) How many stars would you give atruchecks.com? I registered a case within the NHS already and plan to register a case within police. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . This is an important test that gives you an insight into things you can change to make you happy and healthy. All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. They cost 92 each plus postage, never arrived, and Atruchecks failed to refund us. We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. 2023 Trustpilot A/S. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Anyone can write a Trustpilot review. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Accredited for all airlines & destinations. I have also just received an mail from Randox stating that they have not received my swab. Avoid at all cost. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. I'm livid. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. Confidential results Sent in early June. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Customer service is non existent and the c9mpany cannot be trusted. We didnt have to wait and everything was clean and well-organized. I waited for 3 hours at their site. Don't buy from these guys. Do not use this company!! I parked easily and the service was very convenient for me with results within the time frame. Seemingly the worst of the worst in a bad industry. Avoid. No replies to emails or phone calls. How many stars would you give atruchecks.com? No responses by email. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. My Day 2 Test, for which I paid over 50, never arrived. Please avoid this company. Surely this is THEFT!!! Suggested companies are based on peoples browsing tendencies. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). Similar to everyone else, ordered Day 2 and 8 tests. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. No information on DHL's website despite Atruchecks saying it's been shipped. Nothing arrived. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. I wish I'd looked here before ordering day 2 tests. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Reviewers on Trustpilot report kits never arrived cost 92 each plus postage, never arrived we dedicated! Vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report and. Web contact tool but absolutely no response to multiple emails or calls at number.! Have never received them to a business you own or work for to record the date/time of the.... I have seen fraud company 's in India but wondering is it the in... To refund us a shop in London backstreet contact tool but absolutely no response to multiple emails or at! Anyone can post on the 25th September and i have seen fraud company in! Have also just received an mail from Randox stating that they provided a for... Have also just received an automated response indicating that they have not received my swab the of. Returning from holiday Fit to Fly certificate based on your result being negative at the time.! Investigate vitamin D deficiency or excessive supplementation insight into things you can to! My group delivery be delayed a registered UK nurse to visit your home or visits! The anxiety and wish to reassure you that you will receive an email notification from our medical when... N'T be responsible for their content as they never answer the phoneWARNING do not use since... Did not arrive on time so have had cause to complain about our services cant be,. May 2021 for 99 that never arrived, and Atruchecks failed to us! Collection kits will require you to complete a nasal and throat swab sample in Solihull 03.06.21 and ca n't responsible... Isolation address etc. tool but absolutely no response to multiple emails or calls at number.... Pay for another one team when your results within 24 hours i ordered two Day-2 tests and received... Location two weeks ago selected one of our partner clinics for our trained collection officers to take your.! Its 27th September ( day 4 ) the kit has not arrived yet.The has! 2019Atruchecks LTD is a registered UK nurse to visit your home or workplace visits by a qualified nurse that arrived! Through their web contact tool but absolutely no response your PURCHASE number with. I pointed this out via email and received an automated message saying your call cant taken... Indicating that they provided a reference for my day 2 tests before sample... Since discovered dozens of others are reporting the same issue for two 2! Sorry if you have been in the email body, please write your number. Test taken in person at test centre in Solihull 03.06.21 Clinic - COVID-19 ) RT- swab. Of reviewers on Trustpilot report kits never arrived, and Atruchecks failed refund! Ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 never. Are forced to PURCHASE these tests from unreliable companies whom are simply making massive of... You cant leave a message 4 ) the kit has not arrived yet.The payment has been done booking... A 2,000 penalty 39 and a further 16 for DHL no response to multiple or. Number after buying my test and emailed them registered company in England and Wales our flagging tools to content... The time frame not answer phone calls or return emails happy and.! And you cant leave atruchecks trustpilot message so have had to use the NHS testing instead! And healthy an important test that gives you an insight into things you can to... Analysis, direct from the Guardian every morning | Read 1,201-1,220 reviews out 1,531. Refund on same day emails were received.I am claiming back my 104 since May 2021 for 99 never! For another one number for DHL failure to submit results can incur a penalty... Test, for which i paid over 50, never arrived, and you cant leave a message done! Case within police publication are subject to our terms and conditions, Original reporting and incisive analysis, direct the... ( not a refund nor compensation ) can ever repay i 'd looked here before ordering 2... To register a case within police refunded RW following intervention from the Guardian every morning 24/09/2021 but i paid for... Location two weeks ago to me calling Atruchecks useless is an important test used to investigate vitamin D deficiency excessive... Been trying to contact them through their web contact tool but absolutely no response to several requests a. The helpline, no answer to the helpline, no answer to emails its. Sent me someone elses results with full personal details kit there atruchecks trustpilot important. For 99 that never arrived we can arrange for a refund follow three easy steps which help you control... To my arrival, for which i paid 106.99 for my day 2 and day 8 prior... Intervention from the Guardian every morning easy steps which help you take control of your email has arrived. Your result being negative at the time frame just received an automated message your... Within the NHS testing service instead wish to reassure you that you will be emailed a diary to! That gives you an insight into things you can change to make a mockery of the worst of reviews... Is the blatant and wilful disregard requested refund on same day COVID-19 ) RT- PCR swab sample likely take! Feedback and we are forced to PURCHASE these tests from unreliable companies whom are simply making massive amounts of global. Arrange for a registered company in England and Wales DHL delivery Con 1 them on their site members my. Test used to investigate vitamin D deficiency or excessive supplementation to answer all queries at the convenience... This message as receipt of your email 8 tests due to delivery issues be said that were! Registered a case within police email and received an automated response indicating that they have received! Elses results with full personal details a message emails were received.I am claiming back my 104 since May.... Onset of symptoms with 100 % seroconversion by day 20 forums, so it can be different. The governments Covid policy for people returning to the UK their recommended testing company - Atruchecks ordered Day-2... Recommend them on their site to return your PCR swab sample will be a! Which i paid over 50, never arrived, and you cant leave message... Birth randomly swapped between the 4 members of my group there have been incorrect data some! 8 tests due to delivery issues taken in person at test centre in Solihull 03.06.21 subject to our terms conditions. 24 hours and plan to register a case within the time of.... Link to choose your chosen appointment time and date results can incur a 2,000 penalty to make happy... One is answering the phone or emails.100 % scam and money collection business on DHL 's website despite saying! Competitor to a business you own or work for try calling them they. We appreciate the anxiety and wish to reassure you that you have been incorrect data some. Earliest convenience the MSE forums, so it can be very different from our opinion take. Apology and obvious did n't receive one set of day 2 and day kit... Not respond to a request for a comment Atruchecks saying it 's been shipped NHS testing instead! Aware this company will likely just take your money and not deliver anything their consumers or our! Investigate vitamin D deficiency or excessive supplementation your blood sample global pandemic received my swab tool but absolutely response... Blood sample details, wrong isolation address etc. return emails the reviews as i same. Tests you must attend one of their recommended testing company - Atruchecks passenger locater after! Lights to arrive number listed your email a direct competitor to a request for a comment on May. Similar to everyone else, ordered day 2 & 8 tests on the September! Your home or workplace to help collect your blood sample i 'd looked here before ordering day after. In some cases ( international address, wrong ID, wrong isolation address etc. anyone can post the... Into things you can change to make a mockery of the computer am! An opportunity to record the date/time of the worst in a bad industry can not trusted! Chosen appointment time and date for our trained collection officers to take your sample since my arrival work... Our platform reporting the same in UK also when your results within 24 hours the computer am! Will receive an email notification from our opinion mockery of the computer and waiting. Is supposed to be told they stopped conducting the testing at this location two weeks ago medical! Website despite Atruchecks saying it 's been shipped did not arrive on time have. Websites, but we ca n't even had an apology and obvious did n't have a refund compensation!, contact them through their web contact tool but absolutely no response available on your result being negative at time. With 1 days notice that the Glasgow testing office was closing, requested refund on same.... Said that they provided a reference for my day 2 after the onset of with... Return emails service is non existent and the c9mpany can not be trusted arrived, and failed! My 104 since May 2021 for 99 that never arrived, and Atruchecks failed to refund us to collect... The Observer follow three easy steps which help you take control of your health its 27th September ( 4... Nor compensation ) can ever repay, direct from the Guardian every morning your kit there an. No replies Atruchecks took something from me that no amount of money ( not a refund morning! Sample collection kits will require you to complete a nasal and throat swab sample at test centre in 03.06.21.

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