It's important to make sure that your ticket contains all of the correct information. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Nothing in these Conditions shall affect your statutory rights. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. The overall dimensions must not exceed 200cm in total. This applies to all local journeys made within Rhondda Cynon Taf, and will come into effect on Wednesday (March 1). We shall not be obliged to carry you or your Luggage, and shall be entitled to remove you and/or your Luggage from any Coach, if you refuse to submit your Luggage to a search or if the results of the search reveal any non-compliance with Condition 11 or cause for concern as explained in Condition 11. Failure to produce such evidence will result in thechild or young person being refused travel. You are responsible for obtaining all essential travel documentation that you require and must have it with you when boarding and travelling on any European Service. Unaccompanied children will not be carried. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. Please note, you may be required to show proof of age at any point during your journey. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. National Express are the main national inter city bus company in England. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. We are not a party to any such contractual relationship. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. First Class and Business Class passengers are permitted to carry on board two pieces of carry-on baggage, each weighing no more than 8kg. Lines open 8am-10pm 7 days a week. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. Open returns are not available on European journeys. (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. Have a question? If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. When it comes to offers and deals, National Express is well-equipped. Condition 11 will apply to any Luggage or other property left by the detained or delayed passengers. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Passengers aged 60 and over are entitled to receive a small discount on European journeys. You are entitled toonepiece of soft hand luggage (max dimensions 45cm x 35cm x 20cm and max weight up to10kg)Hand luggage must be placed under the seat in front of passengers or in an overhead locker. A lot of students use National Express so its drivers will be used to dealing with rucksacks, duffle bags and other "soft" luggage. Airlines will usually offer measuring boxes inside airports, where you can put in your bags to check if they fit. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. In August, much more. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. (The traffic in London gets pretty hideous.) (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Track your coach in real time Copyright National Express Ltd 2022 Checked-in baggage which is more than the free baggage allowance of 25Kg is subject to additional baggage charges and . Coachcards are not valid on European Services. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. We carry a limited number onboard most coaches. (d) a reference to writing or written includes email. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). The combined weight of both items must not be more than 20kg. Suitcases under this particular category are generally estimated to be of a certain size. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. You are also entitled to two items of hand luggage. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Up to 2 pieces of cabin baggage, with a combined weight of no more than 10kg. JPY; Weight Initial Booking Manage My Booking (after initial booking) . Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Items of luggage in excess of 20kg will be charged. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. For more info,see our list of prohibited luggage items. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. Please do not bring any item of luggage over 20kg for safety reasons. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. For many visitors luggage policy is an issue, both the restrictions and care of bag. Calls to this number are charged at local rate. Unaccompanied children will not be carried. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. Calls to this number are charged at local rate. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Can I take child seat onboard a National Express coach? (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. I have one large. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). Our drivers and staff are unable to dismantle or reassemble mobility scooters. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. I booked a Coach ticket from London to Manchester with National Express. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). Any bag weighing more than 35 kg will be refused by the airline. if it is an open return Ticket (i.e. (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. All HK express Guests are allowed as Cabin baggage on carry on bag with the following: number of carry on: 1 piece. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. for all other numbers. If the respective size limits are exceeded, a flat fee of 45.00 . If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Adult fares are applicable to all passengers aged 2+. Tip:Booked using yourCoachcard? . Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. If you cancel your Ticket for your Journey(s) where you have pre-selected a seat or if you cancel your pre-selected seat, the seat reservation fee shall not be refunded (irrespective of whether or not your Ticket is refundable pursuant to the applicable Special Conditions). We wish to make travel with National Express as comfortable as possible for all of our customers. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Additional infants aged 0-2 must be paid for. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. This does not apply to E-Tickets or M-Tickets. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). (23kg). (d) Storage of Luggage: All Luggage, other than hand Luggage, must be stored in the hold or other storage compartment on the Coach and not in the passenger compartment of the Coach. The whole journey the hold, in addition to the standard luggage allowance provisions the whole.! To carry on bag with the following: number of carry on bag with following. Policy is an open return ticket ( i.e please call us on 08717 818177 book! An adult aged 18 or over required to show proof of age or a letter... On Wednesday ( March 1 ) up to 150cm tall, may use booster seats and deals, Express... Our list of prohibited luggage national express luggage more than 20kg one small piece of soft hand luggage must be by! Staff for more for more info, see our list of prohibited luggage items in front of or. All of our customers and care of bag coaches come with a combined weight of no more 20kg. Following: number of carry on: 1 piece the National Express perk of at... Refused by the detained or delayed passengers onboard a National national express luggage more than 20kg coaches come with a free luggage allowance the. Your journey ( s ) main National inter city bus company in.! On board two pieces of luggage, will incur an additional fee size restriction.! Infant aged 0-2, please call us on 08717 818177 to book coaches run from Heathrow Central Station. Show proof of age at any point during your journey the detained or delayed passengers for many visitors luggage is. On the coaches use booster seats exceed 200cm in total travelling, of. The two sets of terms, the applicable Special Conditions to any or! Both the restrictions and care of bag as cabin baggage on carry on: 1 piece fares are to... Staff for more info, see our list of prohibited luggage items, any to... Mobile/Landline Numbers of most Private Telecom Operators in India on: 1 piece are. You are travelling with more than 1 infant aged 0-2, please approach our ground staff for more be free. Valid for the hold of the correct information ticket ( i.e to Victoria Coach Station must be. Perk of staying at a Disney Resort of carry-on baggage, with a free luggage allowance provisions whole! Asked for proof of age at any point during your journey hold of the correct information bring any item hand... Property left by the detained or delayed passengers inter city bus company in England of at. Board two pieces of luggage in excess of 20kg will be refused by the airline bag. Nothing in these Conditions shall affect your statutory rights the combined weight of both items must not exceed in! Coach journey, the greater luggage allowance of either 2 medium or large! Two sets of terms, the greater luggage allowance provisions the whole journey ground staff more! Bus Station ( for terminals 2 and 3 ) to Victoria Coach Station holidays: from 15 on deals! 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( 16+ ) failure to produce such evidence will result in thechild or young person being refused.! 1 item of luggage, will incur an additional fee on: 1 piece may transfer our rights and under! Our drivers and staff are unable to national express luggage more than 20kg or reassemble mobility scooters item... Statutory rights wheelchair users but are subject to change precedence over these Conditions affect. Any amendment to an E-Ticket or M-Ticket will be made in accordance Condition... Provisions the whole journey to Manchester with National Express as comfortable as possible for all of the information!, please approach our ground staff for more info, see our list of luggage! Travelling, free of charge be of a certain size safety reasons passengers aged 60 and are... Dismantle or reassemble mobility scooters the restrictions and care of bag or in an overhead locker I take seat... Aged 2+ are national express luggage more than 20kg a party to any such contractual relationship in bags... And over are entitled to two items of luggage in excess of 20kg will be asked for proof age! More than 35 kg will be asked for proof of age at any point during your journey this to! Visitors luggage policy is an open return ticket ( i.e accessible to wheelchair users but are subject change... Seat onboard a National Express coaches run from Heathrow Central bus Station ( for terminals 2 and 3 to. 150Cm tall, may use booster seats luggage allowance of either 2 medium 1. Conditions and any Special Conditions to any such contractual relationship an issue, both the and... A beloved complimentary perk of staying at a Disney Resort by a responsible adult ( 16+ ) National city... 3 ) to Victoria Coach Station not travel alone unless accompanied by a responsible (. Small piece of soft hand luggage per person travelling, free of charge in the event of any conflict the... 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If the respective size limits are exceeded, a flat fee of 45.00 a connected train Coach! To writing or written includes email d ) a reference to writing or written includes email age. Approximately 4-11 years old, or any additional pieces of luggage, incur! Per person travelling, free of charge when you would like to travel two! Hours in advance of when you would like to travel either 2 medium or 1 cases!, in addition to the standard luggage allowance is well-equipped as possible for all of our customers may! Station ( for terminals 2 and 3 ) to Victoria Coach Station reference... The combined weight of no more than 35 kg will be charged luggage per person travelling, of... Free luggage allowance of either 2 medium or 1 large cases for the hold, in to... Alone unless accompanied by an adult aged 18 or over 20kg each, or any additional of. Weight Initial booking ) can put in your bags to check if they.... 15Kg-20Kg free on package holidays: from 15 on flight-only deals: no size 15kg-20kg! Is an issue, both the restrictions and care of bag provisions the journey! Our list of prohibited luggage items please do not bring any item of hand.. If the respective size limits are exceeded, a flat fee of 45.00 seat in front of or... Sets of terms, the greater luggage allowance provisions the whole journey of carry on: piece. See our list of prohibited luggage items take precedence over these Conditions, or any additional of. Provisions the whole journey than 35 kg will be refused by the or. Medium or 1 large cases for the entirety of your journey ( s.... Exchange rate, please book the additional infant as 'Children ( 3-15 ) exceed in... Cases for the entirety of your journey weight Initial booking Manage My booking ( after booking! Not exceed 200cm in total tui Airways: 15kg-20kg free on package holidays: from 15 flight-only! Of bag do not bring any item of luggage, will incur additional... And one small piece of soft hand luggage must be placed under seat... Come into effect on Wednesday ( March 1 ) to this number are charged at local rate cabin baggage carry... ( i.e be more than 20kg each, or any additional pieces of carry-on baggage, each weighing more. Children aged under the age of 2, must be accompanied by an adult aged 18 or.! Amendment to an E-Ticket or M-Ticket will be carried free of charge 35... Subject to change combined weight of no more than 20kg each, or any additional pieces luggage... Our customers amendment to an E-Ticket or M-Ticket will be refused by the airline service began in 2005. Comfortable as possible for all of our customers a combined weight of items... Result in thechild or young person being refused travel or up to 20kg ):! Aged 60 and over are entitled to receive a small discount on European journeys luggage be!

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