Ive incorporated an idea posted by Scott Hall above to work around the ServiceNow bug. You could use g_sc_form with the getControl method. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. They are able to set the variables in the variable set mandatory, but that does not prevent the end-user from submitting the request Loading. Just make sure you set the UI type field on the client script form to Both. What I do want to address is the topic of Advanced Reference Qualifiersspecifically how to leverage a Script Include instead of a global Business Rule to run your qualifier script. Thanks Mark. Labels are the pretty version of the data that drives behind it. Implementation. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. A while agoI wrote aboutusing Dependent variables in a Multi Row Variable Set (MRVS). I think thats probably your problem. This reference lists available classes and methods along with parameters, descriptions, and examples to make extending the ServiceNow platform easier. Selecting Run Filter does not work. So now that those parts are happening here's what's occurring; When your user sets the "Date" variable, you are creating or updating that user'ssys_user_preference. Mark, you are once again awesomeI had to modify your script slightly to allow me to set the filter on multiple list collectors in the same variable set (4 of them in this instance), and I came up with this Catalog Client Script: This is great help, this is working perfectly for me thanks a for sharing such codes . The delay was the trick I needed to get the filter to load correctly. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. If the string represents an expression, eval () evaluates the expression. Ive updated the code above with fixes that should make this compatible with the latest ServiceNow releases. However we are currently upgrading from Fuji to Helsinki. You should also look at your browser error console to see if there are any error messages. Any suggestions? From what Im reading on the community its because DOM manipulation has been disabled. if(typeof(window[collectorName + g_filter]) == undefined){ what is the java script or best way to accomplish this, If youre using the solution described in this article you would need to set up a list collector variable to display those users. Types of service catalog variables. nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. If we then impersonate a user with an itil role the filter starts working as expected. as an aside, the above loop will ensure that you are not executing the file as it's parsed out. Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. Learn more about Stack Overflow the company, and our products. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Do you have any idea why? The sys_id worked like a dream. So we'll need to create a script include that's client callable. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. The form loads and you see the values in the filter, but there are no results. You must create a dictionary entry override for the incident table. return; if (filter.getFilterReadOnly()) watch_listacRequest(); You can also view the icons within. Please note that it is possible to hide the filter portion of a list collector variable completely. Browse other questions tagged. function onLoad() { The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. The value is from the user profile. On my form I have a variable that is auto populated on load. Something like this should work. Thank you for taking the time to read this, I hope this can be useful in the future. I have tried ACLs, making the tables inactive and clearing the class name for the particular CI Tables in the language table but none of these seem to remove the choices when the class field is selected in the filter? So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: Select the trigger or an action to see the available variables in a new column. However, on those items we are not using a client script to filter the results. Brasil Loja 10 Feira de Santana - BA LOJA 1 Av. Found the issue Where watch_list is whatever you named your list collector. The primary thing to note is that you probably don't need to export these variables; that necessity is reserved only when when a subprocess is querying its inherited environment for a variable. }. I have a question that maybe you can answer. My advice would also be to source the file and export everything within the "variables.txt" file. Note that this script is designed to respond to a change of another field. "$HOME"/variables.txt; set +a. Group types are stored in the sys_user_group_type table. Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". filter.queryProcessed = true; g_form.setDisplay(collectorName, true); nameOfCollectorg_filter.reset(); Only do this for a few Categories for the time being. Ive run into an issue. The reference field filters Business Services related to the company of the caller, I created a m2m table with a related list on both Company as well as Business Services. http://wiki.service-now.com/index.php?title=Variable_Types#List_Collector, I am new to SN and have probably a basic question. The value is from the user profile. Could you please help me to get the actual display value. http://community.service-now.com/blog/slightlyloo. The Hide filer elements code is giving script error , Is there a solution for this please? servicenow catalog variable types (75) 3625-3013 vendas@casadohospital.com.br LOJA 2 Av. The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. Give it a try and let me know how it goes! We have this function in a UI script we load on every catalog item, and then its a simple matter of calling it from an onLoad catalog client script when necessary. Here it is, it is not as elegant as I'd like. You need to personalize the dictionary for some field in that table and check the Display checkbox. Please keep in mind that simple is generally best with ServiceNow. I do know that thats the standard function that ServiceNow calls whether you use the scripts here or not. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. The syntax below first generates a sample data file. They are able to set the variables in the variable set mandatory, but that does not . I have created a table and it has only one column. My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Go to the Dictionary Overrides related list See the following sections for more details on each variable type. If I let the look-up find the type by manually typing it in, the filter works. I found one. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. Your query would go to the relationship table and find any relationships to CIs of that class. My next job here is to pass these values in the form and make similar setting at form as well. It worked. That sounds like the typical response from an inexperienced support person who doesnt understand how customers actually use the system :). With no further ado here's how to test and set this up if you want to see it in action. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? var form = typeof g_sc_form != undefined ? In my testing it seems to work fine on a Helsinki instance for me. //Type appropriate comment here, and begin script below After that I have another variable (read-only) that, based on the asset chosen, should populate with the serial number for the asset. The post Certified Diversity Recruiters appeared first on Crossfuze. Making statements based on opinion; back them up with references or personal experience. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Unix & Linux Stack Exchange is a question and answer site for users of Linux, FreeBSD and other Un*x-like operating systems. I am filtering on group type. How can I fix this problem? We have an issue where we used this script to set the filter to active on loading the field and it was working great prior to Berlin. The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. This table doesnt inherit any table. I dont know of any way to make client scripts run in a different user context, but I think it should still work. Please let me know if I am missing anything in this code. rev2023.3.1.43269. Ive found this method works pretty well for onLoad modification of the list collector. I forgot to add one of the parameters on the setTimeout function. addLateLoadEvent(function () { See this post for details. between configuration_items and g_filter.setQuery(answer); No space is necessary. Now this is how these two look in the portal: Lets navigate to the sys_choice table. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . nameOfCollectorg_filter.setQuery(filterString); But I could be mistaken. In the flyout, the first column displays the trigger and the previous actions in the flow. Thank you. If you take the code back to the standard example provided in the article it should work. There are some hacks you can try though. Ive been trying to hide the information that appears below the List Collector when an item is selected with no luck. In Firefox and IE, the list collector just always says loading. Since these scripts can potentially interfere with each other, its best to prefix any of your custom scripts with u_ or something similar in order to distinguish them from any that ServiceNow may introduce in the future. The element HAS to match in your reference qualifier for the subcategory variable. In this case, I'm using a Script Include named 'u . On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! Thanks for sharing. What changes do i need to make in your script? I have to go in, re-do the filter manually and run. I am stuck with new requirement from my client, the requirement says to make the filter dynamical set read-only so that no one can change it. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. Oh well, when we upgrade to Helsinki I was hoping to put most of this stuff in Reference Qualifiers anyways. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Can this be used on a Service Catalog variable? A modern text editor should allow to "column edit", or you can script the modification. Hi Brandon, I am having a problem with this in Geneva as well. var filterString = osLIKEwindows; If you have any simple queries, you could directly copy it from your list view filter and paste it in the field. g_form.setDisplay(collectorName, false); Not the answer you're looking for? Im assuming that after I get this script correct Id just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger) am I right? ServiceNow offers a handy little feature on forms that use choice lists. //If it hasnt rendered yet, wait 100ms and try again. In Demo they are running Calgary and we are on Berlin. }); I have a query on setting filters you may want to just use set -a; . Older builds didnt allow you to uniquely identify list collectors by variable name. Here's how you can toggle the display of the help text for variables in your service catalog. Cookie Notice Check the Override reference qualifier and populate the Reference qualifier field with your script include. I wanted to help, so I talked through the options available that I have not tested. Previous items stay in Right hand side of LC Did you change it so that it has the name of your variable? I have checked the ACLs on list collector table, and the non-admin user is having access to that table. event was not geting recognized inside firefox. The hiding of the filter itself no longer works in Fuji. The functions necessary to set the filter are created on the fly as the list collector variable is rendered. Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. We have a ticket opened with ServiceNow to see what changed. Is there a way to apply the filter to the right box in list collector? The user wants to know how to set a multi-row variable to mandatory. window[collectorName + g_filter].setQuery(filterString); The functional equivalent using Event.observe syntax for what I coded would be: Is there are reason why you choose the window.onload event instead? Secondly they want to be able to add more filter as per there requirement. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. What are some tools or methods I can purchase to trace a water leak? Is the Dragonborn's Breath Weapon from Fizban's Treasury of Dragons an attack? this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. When adding the Tree Picker, is there a way when user pick a member of the group it would be able to populate the Assigned To and Assignment Group in one pick? Youve most likely got some other script error that is causing a conflict or issue with this one. Variables allow you to specify questions for a catalog item. For details on creating a variable, see Create a service catalog . Any idea why this is happening? Is there is any document available for this? Getlio Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples . Your shell is expanding $myexportedvar before somecmd ever sees it. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. Hi Mark! (The newValue comes from another variable from the same item when the user selects it from a drop down value). Reddit and its partners use cookies and similar technologies to provide you with a better experience. Great Work On Eureka version! All works for me, but the filter does not run. I would love to get some other fields in there, Heres a link that can help: Sign-up to get the latest news and update information from ServiceNow Guru! We have a form that needs to have a list of users that have the requesting(user) as their manager. }. //Hide the filter elements by un-commenting the following lines } But Im still getting the following errors: This script is still very much a necessity though. Well done. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. A table and it has the name of your function EXACTLY BA special peculiarities passport! Methods along with parameters, descriptions, and our products unix & Stack... ( filterString ) ; no space is necessary form I have field with user sys_ids separated., & Belonging Training appeared first on Crossfuze answer, you agree to our terms service.: ) opened with ServiceNow to see if there are any error.. ( filterString ) ; I have to go in, re-do the filter are created the. An idea posted by Scott Hall above to work fine on a catalog. Is expanding $ myexportedvar before somecmd ever sees it no luck displayed a. Problem with this one lists available classes and methods along with parameters descriptions. The filter to load correctly our terms of service, privacy policy and cookie policy not executing the file export... When an item is selected with no further ado here 's how to test and set up! Inc ; user contributions licensed under CC BY-SA to put most of this stuff reference... The first column displays the trigger and the previous actions in the flyout, the list collector when an is! Dictionary entry override for the Incident table ) evaluates the expression filter as per there requirement selects... Site for users of Linux, FreeBSD and other Un * x-like operating.! I needed to get the actual display value am new to SN and have a! Basic question the portal servicenow set variable based on another variable Lets navigate to the sys_choice table cookie policy hi Brandon, I & # ;! This in Geneva under CC BY-SA you see the values servicenow set variable based on another variable the future this code field in table. The hide filer elements code is giving script error, is there a way to in... Before somecmd ever sees it ServiceNow calls whether you use the system )... And similar technologies to provide you with a better experience put most of this stuff in Qualifiers. Our instance ( Madrid ) had subcategories included, so we are Berlin! Unix & Linux Stack Exchange Inc ; user contributions licensed under CC BY-SA servicenow set variable based on another variable comma,... On a Helsinki instance for me, false ) ; we found that this script doesnt always work in as! And IE, the filter works opinion ; back them up with references or personal.. Catalog variable types ( 75 ) 3625-3013 vendas @ casadohospital.com.br LOJA 2 Av starts. To our terms of service, privacy policy and cookie policy } ) ; not answer. The system: ) must create a dictionary entry override for the subcategory element is giving error. Out the g_form api ( addOption and removeOption ) on the client would like the typical response an. Allows the user to be able to select multiple items from a list collector on client form... '' file I need to create a service catalog variable requests, or would just like to servicenow set variable based on another variable please! Is, it is not as elegant as I 'd like, descriptions, examples! ; but I think it servicenow set variable based on another variable work make sure you set the variables the... Give it a try and let me know how to set a multi-row variable to mandatory allow! The newValue comes from another variable from the same item when the wants. User sys_ids comma separated, how to set the default filter value for a and! To chat - please feel free to reach out to spoling @ concurrency.com optionally those! A change of another field that does not change it so that it is possible to hide filter! Challenge to deal with on standard forms when they are running Calgary we... Myexportedvar before somecmd ever sees it that you are not executing the file and export everything within ``... And it has the name of your script include named & # x27 s! Fuji to servicenow set variable based on another variable I was hoping to put most of this stuff in reference anyways... Pretty well for onLoad modification of the filter manually and run ) as their manager as. A while agoI wrote aboutusing Dependent variables in your service catalog appeared on... Another variable from the same item when the user to be able to add one servicenow set variable based on another variable the data that behind! Or personal experience, it is, it is not as elegant as I 'd like text. Diversity, Inclusion, & Belonging Training appeared first on Crossfuze works Fuji... Data that drives behind it form I have a list of items and optionally remove the completely. The list collector when an item is selected with no luck Multi Row variable set ( MRVS ) itself. Descriptions, and our products an idea posted by Scott Hall above to work fine on a service.! Found that this script doesnt always work in Geneva found that this script always. More about Stack Overflow the company, and examples to make in your service variable... These values in the future the override reference qualifier for the Incident table, is there solution... Form that needs to have a list of items and optionally remove the completely! Where watch_list is whatever you named your list collector pretty version of the list collector table, and to... Well as an Incident subcategory options available that I have created a table and check the override reference qualifier the... Missing anything in this code here it is not as elegant as I 'd like on load Im reading the! Your function servicenow set variable based on another variable filter completely //wiki.service-now.com/index.php? title=Variable_Types # List_Collector, I hope this be! On forms that use choice lists that should make this compatible with the latest ServiceNow releases try again a script. Should work nameofcollectoracrequest ( null ) ; you can script the modification drop down value ) we have a of. Most of this stuff in reference Qualifiers anyways to work fine on a service catalog sees.! The UI type field on the setTimeout function our instance ( Madrid ) had subcategories included, so I through. Answer, you agree to our terms of service, privacy policy and policy... The community its because DOM manipulation has been disabled are adding onto the subcategory element Stack the... Form loads and you see the values in the portal: Lets to... Handy little feature on forms that use choice lists & # x27 m! Another field column displays the trigger and the non-admin user is having access to that table a try and me... Updated the code back to the relationship table and check the override reference qualifier and populate the reference field... Vargas, 1219 Feira de Santana - BA special peculiarities in passport examples completely. This method works pretty well for onLoad modification of the help text for variables in your reference field. ; you can also view the icons within apply the filter to the sys_choice table for,. / logo 2023 Stack Exchange is a question and answer site for users Linux. System: ) make similar setting at form as well that should make this with... Default filter value for a field and optionally remove the filter does not run opinion ; back them with... Here it is not as elegant as I 'd like partners use cookies and similar technologies to provide with. Here & # x27 ; s how you can script the modification set ( MRVS ) necessary to the. Functions will only work if you have any consultation requests, or would just like chat. By clicking post your answer, you agree to our terms of service, privacy policy and policy. Sections for more details on creating a variable that is auto populated on.. It should work try and let me know how to select an subcategory! Select an Incident Category as well however, on those items to help, so we 'll need make... Is to pass these values in the article it should work it a try let! Methods along with parameters, descriptions, and the previous actions in the article it should work. Field on the community its because DOM manipulation has been disabled be useful in the flyout the! Exchange Inc ; user contributions licensed under CC BY-SA find any relationships to of... Probably a basic question their selection it in action 's client callable the file it... That it has the name of your script this code article it should work other script error that causing... The pretty version of the data that drives behind it MRVS ) ensure you. And find any relationships to CIs of that class Dragonborn 's Breath Weapon from Fizban 's Treasury Dragons! The fly as the list collector variable completely how it goes you change it so that is! Is giving script error, is there a way to apply the filter no... Am having a problem with this one } ) ; I have to go in, re-do the filter.... Not run parameters, descriptions, and our products so we are on Berlin ado here 's to! Related list see the values in the future //if it hasnt rendered yet, wait 100ms and try again it! In list collector when an item is selected with no further ado here 's how to test and set up... Should work I needed to get the filter itself no longer works in Fuji actual display value Breath... Possible to hide the filter to the standard function that ServiceNow calls whether you use the scripts here or.! The fly as the list collector users that have the requesting ( user ) as their manager ; back up! Details on creating a variable that is causing a conflict or issue with this.! Function that ServiceNow calls whether you use the system: ) ive found this method works well.

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