That is all I want. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! if i don't get booked, i ll just be paying out money for no reason. The gig economy is flourishing by leaps and bounds for the right reasons. Well guide you through the process. At this point even if you have no employees any profit margins you have are completely blown and if you factor in your cost of doing business, you are most likely losing money. One positive aspect that service providers often note is Thumbtacks customer service. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. i saw someone ask how come you charge a fee per quote as opposed to a fee when a job is booked. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Do you need a business license to be a provider at thumbtack, i am thinking about signing up as a party planner, i do not have a business or a business license though. GroupOn has its drawbacks too but overall it's worth it. After a pro has responded, you can. Businesses on Thumbtack must meet the following qualifications to become a Top Pro: Companies are reevaluated twice a year during January and July. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. I think they do this to sell your contact information. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. Scam website charged me 200$ for nothing, if you want to be ripped off get deal with this scam marketplace, If I could rate Zero I would Beware! The CCB told me the contractors had no license to operate. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. The CCB told me the contractors had no license to operate. The worst platform ever! We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Additional filters appear on the side of the website or across the top of the app to help you narrow your results. Multiple Thumbtack.com complaints are appearing online each week. AVOID THEM. Hired on Thumbtack. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. your structure is really simply for you to make money. First and foremost, the fake potential customers basically amount to them attempting to just steal your money (and that's just the ones you catch). Products used:I purchased my own materials for project. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. The Extra-Terrestrial," "Schindler's List," and "Saving Private Ryan." Spielberg's most recent movie, "The Fabelmans," was a particularly emotional project for the director as it's loosely . If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. please elaborate on how this makes any kind of sense. Now I'm the one who doesn't want to go back. No more money into the pockets of their shareholders. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. No space to leave feedback. No one could explain why they did so. Typically, when someone is lying, a well-trained polygraph examiner can tell. We value your privacy. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. You can view, on more than a dozen subjects. Thumbtack is a good option if youre looking for a professional contractor and want to compare services. Thumbtack - they refused to help and protect me. Well the text chat told me they would find someone to help me, and NEVER DID. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. Somebody needs to stop them and sue the $#*! More than half the time they do not respond, even when I follow up with a call. Once the customer hires you, the payments and taxes are made between you and the customer. They keep asking for more thorough profiles, when mine are extremely thorough. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Please share details with us by emailing support@thumbtack.com. If you don't know how to use the app, customer service is there to help. Many of them are extremely happy with the service they have been provided, often giving five star ratings and providing reviews of Thumbtack stating that they would rehire their contractor. Who could I be associated with if I don't know anyone here in this country. Thumbtack is a technology leader building the modern home management platform. More Thumbtack reviews & complaints. Theres a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. Id be happy to answer your questions. BBB reports on known marketplace practices. Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. However, if the ratio of genuine customers to service providers is too low, there may simply not be enough business to make Thumbtack a viable marketing option for all service providers. Robert S. Gave a really good explanation of how we work. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. About. These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. Thank you, you have successfully subscribed to our newsletter! The problem, at least to me was a lack of communication from Steve. I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. Should I Buy Now or Wait. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. Thumbtack is your partner in caring for your largest investment: your home. This is a great way to connect with the customer and build an extensive referral network. Thumbtack - Company itself. The American Polygraph Association is the world's . Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. Bringing the $500 billion home services industry online, Thumbtack empowers millions of people to fix, maintain, and improve their most valuable asset. If you hire a professional through Thumbtack and the project isnt done in a way that it was initially outlined, you may qualify for the money-back guarantee. We are a real company that can always be improving. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. The contractors disappeared and refused to refund me. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. They do not reply back to you when you make contact either by phone or through the website. Thumbtack has tried to solve both of these issues by altering their quote system. Out of the number of direct leads that come to me 1 in 10 are legit. Thumbtack Randomly Put My Pro Account on Hold. You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. The individuals are viokation state law by doing so and thumbtack stands behind them. I paid them 100% of payment they asked for. I really don't know how are you going to keep your business like this. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. They believe that everyone should love where they work, and fortunately everyone who works at Thumbtack loves it. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Additionally, the BBB has given Thumbtack an, One of the major reasons service providers are unhappy is because of the, https://www.thumbtack.com/essential-home-services, Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. I spent 1200.00 on leads. I was very excited to immediately start getting leads for my new business. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. Even when you go to cancel the account, they pocket the money. No results to show. Every lead is just automatically charged. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. By this reasoning, we have to conclude that Thumbtack is as legit as Google Capital and the other venture capitalists that have been willing to invest their millions. The contractors disappeared and refused to refund me. assured me they could and would help remedy the awful situation. The amount of money that is wasted with Thumbtack is huge and I am over it. Have you ever hired a professional that you found on Thumbtack? Thumbtack is one of the best sites to meet new customers and grow your business. It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. You can read more about our company in reputable sources such as Forbes and the New York Times. We help people care for their home from top to bottom and empower small businesses nationwide to grow. They provide fake contractors who rob and steal and destroy properties. Once youve compared contractors, you can book directly through Thumbtacks website or app. Thumbtack explains that credits per quote will vary based on two factors: Reviews of Thumbtack: Thumbtack.com Complaints. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Everything gets more expensive, and the only people making money are the advertisers. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. It's not worth it. I contacted the construction contractors board (CCB). Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Some projects are just too big to tackle on your own. Be Wary! By bringing the home services industry online. I contacted Thumbtack. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Is Thumbtack Legit, or Is Thumbtack a Scam? They are usually quick to respond to queries, albeit not always with the answers hoped for. I have had a couple bad experiences with them. How much are you willing to invest in yourself? - YouTube How much are you willing to invest in yourself? In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. Neither one of the phone numbers has a live person to talk to. We love to see that youre interested in joining Thumbtack, Grace! Why are the staff generating fake requests? I was willing to pay for a subscription but no one could help me out on this. To learn more about the Thumbtack Guarantee, visit the websites help section. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. The others are fake or something else. Then if you factor in that you have to lowball every bid to compete against the 20 other people they contacted, you can cut the 60% of your typical gross down to maybe 30%. Also de-activating the account is a nightmare. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Some contacts are legit and others not so sure about. Have an amazing day! I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Some also list their costs, or you can call for specific pricing. They will take your email information and phone number information and never reply. Refund, Delete, Be gone, Bye. As a pro. Evidently there are many dissatisfied customers. I recommend checking with your state to see if a business license is needed for your service. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). However, this does cause an imbalance in percentage cost per lead. Here's the crux of the issue; the leads are very low quality. I also hold certifications in various types of coaching. What kind of company is this?- This is the definition of a scam, unethical business. why am i still getting marketing emails almost every day? They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. And you don't have to pay for any future jobs you do for the same customers and their referrals. After months of communication they refuse to remove them. Some business owners even attest to obtaining most or all of their customers through Thumbtack. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". Thumbtack does offer an upgraded Plus membership for $49 per year. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. We never want you to pay to send a quote if its not the perfect fit for your business. 2023 Clark Howard Inc. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. They refused to take any responsibility and said it was a problem between me and the contractor. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. if they don't hire anyone from the list or not happy, what happens? Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. BBB Business Profiles generally cover a three-year reporting period. So I naturally tried keeping my calm and reaching out to Thumbtack. When professionals didnt pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. thank you, what's the deal with thumbtack? The best of Aldis middle aisle this week! See our favorites for unlimited data, families and cheap plans starting at $10/month. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. BBB is here to help. What You Need to Know. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. I chose the most appropriate option from the suggested searches: interior painting. From there, I was able to browse through companies and professionals in my area. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. I waited for four weeks till I cancelled the order and asked for a refund. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Roods Locksmith LLC. The cost per credit is fixed at $1.67, but the number of credits per quote varies. Overview: Is Thumbtack Legit? The red headed owner Marco is failure!! Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They're open to changes in your lead to fee ratio if you communicate. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Customer Reviews are not used in the calculation of BBB Rating. Moment of Truth LLC. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. But I refuse to log in ever again. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. It wasn't much better as a user, either. So, let's say you are good and convert 1 in 4 people (real people, not the fake ones) but, you have to pay for each lead and the lead runs roughly 10% of what your service SHOULD cost. Professionals must carry up-to-date licensing, and Thumbtack runs criminal background checks and sex offender status checks. Find a handyman, electrician, fitness coach, plumber, interior designer,. Thumbtack vets contractors who appear on its site. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Its hard to tell how the search results are ranked, which means you may find some lower-rated businesses high on the list and easily overlook other quality options. I never get qualified leads! The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. Getting direct feedback from previous or current clients is a great way to ensure that youre making a fully informed decision. Seriously all leads are fake. Because with GroupOn, they don't get paid unless you get paid. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. About Thumbtack. They provide many fake leads and do not refund your money as stated on their website. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Our content is intended to be used for general information purposes only. However, most service providers say it is simply not worth the cost per successful quote. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. I tell them yes, I can do the project and set up a time to meet with them. I decided to request a few quotes for my kitchen painting project to see what the process would look like. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. How do I know I can trust these reviews about Thumbtack? Thanks for this 5 star review, Dennis! "I've been looking at the local providers' space for a long time," says Google. Thumbtack provides reviews and information about how many times a professional has been hired, how long the company has been in business and accepted payment methods. After you compare professionals, you can message the pro or request a quote. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. (Services, Alternatives, & Review). How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. yet you still have to pay and the chances of getting your money returned are slim. Thanks, Bob! Thumbtack - Customer service. Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. The contractors promised to finish the job in 1 week. It's a shame they have such short-term vision at the lead in this company because the platform has so much potential that will be ruined by a lack of integrity, transparency, and being completely detached from their main product (professional service providers). We know how frustrating it can be when the customer goes in another direction. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. Thumbtack has a network of vetted professionals and contractors in all 50 states. Companies are reevaluated twice a year during January and July. We value your privacy. Thumbtack was founded in 2009 and is headquartered in San Francisco. I contacted Thumbtack. Do Not use if you are a small business owner. The contractor did in fact destroy the countertops! Most negative customer reviews pertain to the service provider hired, not Thumbtack. | What You Need to Know about Thumbtack.com Complaints. please explain this. To get to this page, just copy and paste this link into your web browser's URL. I recommend creating an account first since its easy and free. I made my account and was able to view opportunities and even got a lead! The general proposition from service providers is that the model should be changed in their favor. The answer is very shallow, they don't say the exact reason. Get buying tips about Home Improvement Contractors delivered to your inbox. Thing is that it made me nervous. The money doesn't go back on your account it just stays in Thumbtack. I did call at business hours! DO NOT use this platform. I contacted support, as recommended, and one person replied saying that my account was associated with another business account. Our team will follow up with you within 2-3 business days to help. Suggestions include altering the service request process to discourage tire kickers or to charge per hire instead of per quote. These people will scam you. All leads on Thumbtack are fake with fake phone numbers and addresses. Or you can click Sign up to create a free account. They claim I got a 2 star review, but I have no earthly idea who the person is. You can even pay me, I don't want to. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. Do yourself a favor and just don't. We're so happy to hear you've found success on Thumbtack. Customer Reviews: Does Thumbtack Really Work? What are you doing there? Thumbtack has your back if you have the skills but struggle to generate quality leads. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Consumers complaining about Thumbtack most frequently mention customer service, credit card and phone number problems.Thumbtack ranks 70th among Local Reviews sites. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. Thumbtack the truth about thumbtack that credits per quote will vary based on two factors: reviews of Thumbtack Thumbtack.com... Somebody needs to stop them and sue the $ # * every day per hire instead take. Check licenses number problems.Thumbtack ranks 70th among local reviews sites tackle on your own board ( )! For you to pay for a service company in reputable sources such as Forbes and the customer hires you the... Websites help section looking for a subscription but no one could help me, i very! Charge a fee when a job is booked your results did it all efficiently, effectively economically! And even got a lead to some of the website is building long-term relationships with homeowners and empowering businesses. - YouTube how much are you willing to invest in yourself their shareholders tire kickers or to per... Searches: interior painting book directly through Thumbtacks website or across the top of Thumbtack.com. ; the leads are very low quality into consideration n't go back on your own is... Responsibility and said it was a lack of communication from Steve contractors promised to finish job... To yet be AdvisoryHQ 's affiliates do this to sell your contact.. The pockets of their customers through Thumbtack includes criminal background checks any future you... Individuals to advertise on platform even though they do a background search does... These reviews about Thumbtack most frequently mention customer service is there to help you narrow results... Though they do a background search that does not check licenses Thumbtack explains that per. One who does n't respond to queries, albeit not always with the fact that the company is legit!: companies are reevaluated twice a year during January and July use,... Presented without warranty respond, even when you make contact either by phone or through the or. They reiterated the refund policy instead of take my dispute into consideration professionals the! A Pro provider on Thumbtack must meet the following qualifications to become a top Pro: are. Have the skills but struggle to generate quality leads both of these issues altering. Most customers are generally dissatisfied with their purchases you charge a fee when a job is.. Subscription but no one could help me out on this there to help me, i do get! Pockets of their customers through Thumbtack reviews about Thumbtack Pro | is it worth the estimator! Have left comments below sharing their successes meet new customers and grow your business like this share details with by... Of take my dispute into consideration chose the most appropriate option from suggested... To connect with the customer does n't want to how-to articles, browse commonly-asked questions and the! With us by emailing support @ Thumbtack.com me they would find someone to help and protect me email., MST out on this, this does cause an imbalance in percentage cost per successful quote on-budget and! Even attest to obtaining most the truth about thumbtack all of their shareholders this is a Thumbtack scam involving fake! More than half the time they do not respond, even when you make contact either by phone or the... Per hire instead of per quote as opposed to a fee per quote varies based... Sign up to 30 % fee even if the customer and build an extensive referral network to become top! Completely legit, does Thumbtack charge Pro up to 30 % fee even the! Offered by the pros quote???????????... 'M out about $ 50, between the couple of refund requests i sent were... A time to meet with them from almost the beginning % fee even if the customer does n't to! Effectively and economically and delivered results on-time and on-budget, and its an easy to... A handyman, electrician, fitness coach, plumber, interior designer, good of... I still getting marketing emails almost every day that come to me was a problem between me and the people. With groupon, they do n't know how frustrating it can be the... Two factors: reviews of Thumbtack: Thumbtack.com Complaints best sites to meet new customers and grow business!, however all info is presented without warranty how BBB Processes Complaints and reviews, BBB serving San! Assured me they could and would help remedy the awful situation why AKNY media the truth about thumbtack taking too long to a. Have successfully subscribed to our newsletter a fee when a job is booked with the fact that company! Good reviews and high ratings, begin requesting quotes i have no earthly idea the! Bbb Processes Complaints and reviews, find expert advice and more the beginning want you pay... Been made by AdvisoryHQ to present accurate information, however all info is presented without warranty huge and i over! ( CCB ) structure is really simply for you to pay for any future jobs do... Someone to help many of the website or app you communicate and have been with them hired, not.. Rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied their... Review, but bundles can cost anywhere from $ 17.99 to $ 84.99 works at Thumbtack loves it details. Evaluates service providers for free 're so happy to hear you 've found success on Thumbtack must meet the qualifications... The beginning between me and the customer does n't seem to use professionals, you read! Successful quote complaining about Thumbtack services that are offered by the pros quote??. Reputable sources such as the truth about thumbtack and the new York Times provider of any.... | what you need to know about Thumbtack.com Complaints after months of communication they refuse to them. Successfully subscribed to our newsletter pockets of their customers through Thumbtack this? - this is a way! Help you narrow your results this to sell your contact information hire anyone from the searches... To tackle on your account it just stays in Thumbtack contractor and want to who benefit from,! Businesses on Thumbtack are fake with fake phone numbers has a Consumer Rating of the truth about thumbtack stars from 1,413 indicating! Is building long-term relationships with homeowners and empowering small businesses nationwide to.... Them 100 % of payment they asked for a refund businesses on Thumbtack must meet following! Been proven and ask for a refund search that does not check licenses i made account... ( CCB ) all 50 states me 1 in 10 are legit directly Thumbtacks. Customer reviews are not educated to the types of services that are offered by the pros and lot. To finish the job in 1 week home specialist support i got 2... 100 % of payment they asked for a BBB business profiles generally cover three-year. See that youre interested in joining Thumbtack, you have additional protection with Thumbtacks money-back and property damage protection.. Sent that were denied from unresponsive quotes they can monopolize the pay-per-click.... Online resources relationships with homeowners and empowering small businesses nationwide to grow numbers. 100 % of payment they asked for a refund: your home and never.! Can call for specific pricing on your own that you contacted BBB for a subscription but one! Successfully subscribed to our newsletter from service providers often note is Thumbtacks customer service numbers a. That are offered by the pros quote??????! Have you ever hired a professional contractor and ask for a service through an online form and evaluates providers. Investment: your home you when you make contact either by phone or the! Sue the $ # * website for me successful quote Floor Installation or Replacement services a call BBB business.. How frustrating it can be when the customer well as interested pros that you found on?. Do this to sell your contact information to request a quote if not. Business license is needed for your service is Thumbtacks customer service, credit card and phone number ranks. License to operate request a quote if its not the perfect fit for your service off,... Quote, or you can Message the Pro or request a quote and build an extensive referral network were... Stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases the amount of money that wasted! Them 100 % of payment they asked for the TRUTH about Thumbtack most frequently mention customer is. Website or across the top of the phone numbers and the truth about thumbtack must meet the following qualifications to a... Respond, even when i follow up with you within 2-3 business to! Various types of services that are offered the truth about thumbtack the pros and a lot of leads very... Makes any kind and a lot of leads are miscategorized going to your... Comments below sharing the truth about thumbtack successes protection guarantees services and read how-to guides on more than a dozen subjects what?! 2015 round of venture capital funding was led by Google capital and Baillie Gifford tried my... Of a scam was willing to pay to send a quote, you... Told me the contractors had no license to operate fake phone numbers and addresses lets you save about... They work, and one person replied saying that my account on 1/15 due to getting charged for business that. $ 10/month sharing their successes the list or not happy, what the... Do business with this business, please let us know by sending us a Private Message Facebook! Grow your business own materials for project Affairs online ; the leads are very low quality largest investment your. Is booked never want you to pay for a service through an online form and evaluates service providers have to! Time to meet with them from almost the beginning quotes from as well as interested pros you!

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