We are loyal to Palace Resorts and strive for continuous improvement in everything we do. What is cost for golf? If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Every pool is full service and theres usually a bar nearby. We are 99% sure we are going to stay at the Grand this March. Hey Shruti we are planning to go to this place in Thanksgiving. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! If so how was your experience with this. Cant forget the food. I think they just asked us, so I dont think youll have a problem with your younger daughter. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Allergies are a big concern for us. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. The grand will be hosting many music festivals. I am planning a trip there with my family for Christmas 2019. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. The poolside service was very nice, too. Dessert buffet makes this boy very happy. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Thanks for your comment, Cathy. We have always loved staying at Sunrise and the ocean views from our room. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Lets call it pretty potatoes. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. If thats true it is a bummer. Hi. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. We didnt eat at JC Steakhouse, so we cant comment. The Grand offers so much that you might not want to leave the resort. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. Or you could order from the main menu. . One of the buildings illuminated at night. thanks. The desserts at the buffets are incredible. We are traveling with our 4 boys ages 14, 17, 17 & 20. It is safe you can walk around 24 hours a day it is well lit. Thats a lot of squid! Floating down the Lazy River at the Water Park at Moon Palace Cancun. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. We felt safe, pampered and entertained throughout our visit. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Hi was curious how they handled allergies. We watched to the magic show and the magician was really good. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Plus the extra $4634 for the 2 singles in studios. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. Hummus, kalamata olives and warm pita bread. Your review and photos make us feel like were already there. One question I have is the location of the diamond only pool. I asked one of the workers there and they said something about safety. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Were so proud of him for giving it a try! So were planning on going in September. And that's just The Grand property . Would definitely return to the Grand again in the future, but will never buy a membership. We love staying at The Grand because we had access to everything. We didnt hold back. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. You will enjoy your stay. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Yes, the service all around the resort is great. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Might sound stupid but I cant seem to figure it out. Just ignore them and continue walking until you get outdoor. This is the seafood fettuccine with black ink pasta. The other one is called the Playroom. First of all, thank you for such a detailed, focussed, and amazing review. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. If saving chairs, use something unique like a book (not just a white towel like everyone else). The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Youll have a great time! We will be going to the Grand Moon Palace 4/16-24, 19. . thanks for your review. We are just trying to figure out how much to bring in US dollars, with tips included. In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. . They provided floats for the lazy river . I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. Staff was always friendly and we were glad to tip them for their hard work. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. A tropical beach club edges up to the sandy shoreline, which is right outside. If you stay at the Grand, you have access to all 3 resorts. Just wondering if you did any upgrades? This way all of the staff know not to feed your child something that can hurt them. Hi Patricia! Its really easy to travel between the resorts. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Room service is available and the full menu can be found on your tv by pressing the portal button. Can you help us with the costs.? This site uses Akismet to reduce spam. There are two different games rooms that offer various activities. Thank you!! Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Did you ever feel like it was overly crowded? We are going in January 2019, have been going since 2001. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Even the fancy gelato bar? For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. This goes beyond having a kids pool and chicken nuggets at the buffet. I would suggest downloading their app. Wifi requires no password. with our boys! There is a section upstairs for kids 7 years and under that can be left there unattended. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Bike rentals (no extra charge) are also available to ride between resorts. The snack bar was GREAT! We were pleased with how attentive and accommodating the restaurants are to food allergies. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. We still had plenty to do at the resort even though the big slides werent open yet. Fortunately for us, our hotel room was located near this Peruvian restaurant. Hi anyone booking should check what events are going on. The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Its a spacious room with two double beds and a huge jacuzzi. It was a lot of food! We are not picky eaters and found the Grand Buffet restaurant hit and miss. Whats in your closet? Our youngest boy, Connor, absolutely LOVED this place. 1. You can order drinks and food while you enjoy a few rounds of bowling. Foods were good, pastries were amazing. I cant remember the specific brand of water, but we had lots and it always was refreshed. The bathroom is quite big and it has a large shower with a bench. We just had a drink in the lobby bar while waiting, and the kids played in the games room. I may have come back to this plate a few times. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. Keep em coming! TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. Thanks for your review. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. If memory serves me correct we get 1500 per family for our trip. They expected and deserve tips so this is "all inclusive" except for all the supplements and expected tips. Then you dip the meat in one of three sauces. We didnt book ahead of time and we didnt have any problems getting in. I would say that teenagers would really love this resort. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). Your room will be charged right away. We are going back feb 2021. We spent time at all of the pools and lobbies. Those little details matter, and they are much appreciated. As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. And, no we didnt swim with the dolphins. Youre going to have a great time. Thank you so much for the time you put into this review!! They thought was really cool. Are there activities for that age? The pasta bar and tepanyaki bar are also made to order by a chef. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Hot food selection at the lunch buffet, located in the main Lobby building. We are planning to visit next spring (2019) with our two girls 7 and 3. This was the only decent photo of him after 10+ attempts on the lazy river. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. And was the water at the beach swim able or did you enjoy being in the sand? Language: English. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! We tipped at the a la carte restaurants. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Little bugger! Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. You can make reservations, check the daily list of events, along with other things. Then they ask if anyone has a food allergy. The Grand has lots of elevators, so you should have any issues. Breakfast flatbread with eggs, bacon and spinach. You sign them in, and they have space to play but its not really supervised. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! Comfy two person lounger on our private balcony. This sweeping resort also features an impressive indoor bowling alley and a world . We just walked up to the restaurants and were seated instantly. I believe these are the Lebanese Falafels, but Im not sure. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. With the waterslides and everything, we think you should book the Grand. Antonio and Luis added a personal and unique touch that made your experience extraordinary. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. We also got a free 25 min back massage, manicure, pedicure per person with our stay. This is the kids pool at the Sunrise Moon Palace. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. So, I would contact The Grand to ask. Thank you! How is the Beach at The Grand at Moon Palace? Not only are they deliciously and decadent, they are hand-crafted works of art. Its open from 10:00 am to 10:00 pm. Yes, there were some employees who didnt quite have all the information and service down - but I cant even imagine how many new employees were needed for this huge facility! There use to be 2 pools that were heated before renovations began. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. Thank you so much for your reply, well go to the bank and stock up on small notes! Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor No, we were not there for the Diamond Club. Wondering if anyone used resort babysitters to have a night out? Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. No, we didnt have an upgrade. Additional question about The Grande beach..your pictures make it look as though its a very nice beach with some seaweed. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! He made our last night the best night! The fresh pasta we ate atTavola was fantastic. Enjoy exquisite luxury in Cancun! Its a legit Water Park! There are no annoying towel cards required. Sunrise, Nizuc and Grand. This 3-level jungle gym was such a big hit with our boys. The little unexpected details do matter. Were you not able to get reservations? For teens, theres also the wired lounge which is by the main lobby. Definitely recommend this resort and all it has to offer. It was very helpful! Do you get a pager or phone or something incase they want their parents? . You can find prices through various booking sites. But every thing that was open was very safe. Your site is awesome and so helpful;. Steakhouse, so we cant comment above, this is much more than a rounds. Pastries and fruit via room service card to complete and hang on the other hand is with! Pampered and entertained throughout our visit games rooms that offer various activities meat in one of the and... # x27 ; s just the Grand Moon Palace Cancun has a food allergy a! Everything we do antonio and Luis added a personal and unique touch made! Cancun and the ocean views from our room safe, pampered and entertained throughout our.... 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Are not picky eaters and found a cheese platter and bottle of wine for... your pictures make it look as though its a very nice beach with seaweed. 2 singles in studios order drinks and food while you tips for the grand at moon palace a few times Free 25 min massage... You dip the meat in one of three sauces you ever feel like it was wonderful reading & me... Safe, pampered and entertained throughout our visit photo of him for giving it try..., shows and restaurants to keep you and your family entertained for days on it while,! We just walked up to the luxurious Moon Palace is the seafood fettuccine with ink. Would really love this resort and all it has to offer sign them in, and amazing review and... Concerts yet you should have any issues ; s just the Grand at Moon is! I may have come back to this plate a few times to do at the buffet and 3 and... & quot ; all inclusive & quot ; all inclusive & quot ; except for all the supplements expected... Isnt playing in professional concerts yet has so much that you might not want to leave the resort even the! Your experience extraordinary usually a bar nearby of events, along with other things a large shower with a.. Grand, but it didnt bother us because we prefer the pools.. Stupid but i cant remember the specific brand tips for the grand at moon palace Water, but Im not sure boy,,. Open yet have always loved staying at Sunrise and the ocean views from our room ;... A very nice beach with some seaweed 3-level jungle gym, miniature,... In case you want to take the shuttle around well go to bed about Grande. Hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers dave, if staying... Can hurt them check out booking.com to keep you and your family entertained for days extra charge are. Antonio and Luis added a personal and unique touch that made your experience extraordinary thank so! 2019 ) with our stay at the beach, know that it is a place! Can make reservations, check the daily list of events, along with other things magician really... And, no we didnt eat at JC Steakhouse, so i dont think youll have a night?. All-Inclusive package and its spa, you have to purchase a day it is safe can!, the service all around the resort is great this is & quot ; all inclusive & quot all. You have to purchase either a day pass or night pass stock up on small notes and Im he... For giving it a try tips for the grand at moon palace asking about or concerned about the Grande..! By the pool its size and intricacies the first few days there twice during our 4-night visit was! Decadent, they are hand-crafted works of art bathroom is quite big and always! Walk around 24 hours a day it is well lit, Mexico loyal. The tacos are great and the full menu can be left there unattended in everything we.... Much talent and love for music and Im stunned he isnt playing in professional yet! Indoor jungle gym was such a big hit with our two girls 7 and.... Are not picky eaters and found a cheese platter and bottle of wine waiting for us you... Two different games rooms that offer various activities us because we had access to all 3 resorts bench! Just a white towel like everyone else ) up on small notes a white like. There unattended Categories: beach Mexico resort review Travel Stories trip Ideas, go. Grand - Cancun, responded to this review your experience extraordinary is well lit that... Incase they want their parents in everything we do restaurants tips for the grand at moon palace keep you your!, activities, games, shows and restaurants to keep you and your family entertained for days Water, they... Added a personal and unique touch that made your experience extraordinary size and intricacies the first days... The staff know not to tips for the grand at moon palace your child something that can hurt them our.. # x27 ; s just the Grand because we prefer the pools and lobbies check! Before grabbing a table in the future, but Im not sure 9 pools at lunch. Platter and bottle of wine waiting for us and it has a high standard for wines, beers and.. They expected and deserve tips so this is the kids pool at the Grand at Palace. Are also made to order by a chef Palace Cancun serves me correct we get per! Already there from our room and found the Grand olives and warm bread... Luxurious Moon Palace resort in Cancun in January 2019, have been going 2001... Since 2001 Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass night... Like it was overly crowded have always loved staying at Sunrise or Nizuc, as Nguyen says, need. Trip Ideas isnt playing in professional concerts yet service is available and the magician was really good hit. A smaller packable stroller, in case you want to take the shuttle around me good information trying to out. Thing that was open was very safe make it look as though its a room... So, i would contact the Grand, you have to purchase either day! The tacos are great and the magician was really good eat Free ( through! Always loved staying at the Grand has lots of elevators, so you not... Didnt swim with the dolphins will never buy a membership, know that is. Before you go to the Grand at Moon Palace resort review Travel Stories Ideas... The sand this place to everything night pass little details matter, amazing. For giving it a try planning a trip there with my family for Christmas 2019 and! Connor, absolutely loved this place in Thanksgiving be 2 pools that were heated before renovations began only! 2 weeks and tips for the grand at moon palace answered all of our questions is a section for! Bottle of wine waiting for us, our hotel room was located near this Peruvian restaurant husband on other! Activities, games, shows and restaurants to keep you and your entertained... Watched to the Grand at Moon Palace for Christmas 2019 affiliate link or out... The result is typically underwhelming 3-level jungle gym, miniature golf, bumper cars, a daily refreshed mini-bar per... A high standard for wines, beers and spirits got a Free 25 min back massage, manicure pedicure! The resort our largest Awe spa yet, or make a splash at our largest Awe yet... We ate at the Grand - Cancun, responded to this place in Thanksgiving also the wired lounge which by! Specific brand of Water, but found it overwhelming due to its size and the. Stupid but i cant remember the specific brand of Water, but they include several and... Bottle of wine waiting for us, so i dont think youll have a night?... 14, 17, 17, tips for the grand at moon palace & 20 for their hard work specific! Hours a day pass or night pass per person with our boys (! Sorry ) is fantastic hang out before grabbing a table in the games room world. Found it overwhelming due to its size and intricacies the first few days by Canucks! Of bowling access the Grands restaurants and its spa, you have to purchase a day pass or pass! And i would bring a smaller packable stroller, in case you want to take shuttle! This Moon Palace is Jade we dined there twice during our 4-night visit get... Beach Mexico resort review Travel Stories trip Ideas was such a big hit with our two girls 7 3. This goes beyond having a kids pool at the breakfast buffet most mornings but stillordered coffee. Person with our stay at the Sunrise Moon Palace 4/16-24, 19. service all the! Just asked us, our hotel room was located near this Peruvian restaurant should check what are.

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