Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises How does Viking Ocean Cruises compare to Seabourn? In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. The Osso Bucco is fabulous. Im so hoping youre right! Beautiful West Indies. Off the routine remote islands? All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. We found the Orion to be a delightful experience. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Most of the food was good. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Be careful and know what you are buying. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. The cruise was cancelled due the pandemic ($11,367.50) That's bad in summer. Itineraries! Still need to do South America when the pandemic is really over. As Pasadena Dave said, they now have more ships and another two soon to launch. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Powered by Invision Community. First was that we had been on Viking before and had had a very positive experience. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. We totatally agree with Itineraries or should I say lacking in itineraries. I suspect the landscape there will remind me of parts of NZ. Love to be on a ship instead. Part refund, at least 25%. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! And More Questions Answered. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. An apology is not good enough. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! The very last thing your employee Share your photos and videos with others to prove the truth of your words. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. 19952023, The Independent Traveler, Inc. We chose the cruise because it went to Thessaloniki and Crete. An expedition cruise to Antarctica is high on my list. Viking never bothered to get us seat assignments for our return flight . Lots of food variety to choose from and food was always well presented and tasted great. We all played name that tune one afternoon at sea. We used Viking Air for our flights and had great flights from the US to Reykjavik. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. We were tested daily and restricted from going off on our own. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. The cuisine on Viking Ocean Cruises is excellent. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. The Ship: Superb! I purchased two of each of the following through ACH: Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. . I expect to see future World Cruises with different itineraries. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). Beautiful Cruise. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. 2. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. I for one have no interest in the Carribean. The whole experience was a disaster. Oh the problems of the first world. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. All of the staff in the enfold and beverage department were on point. However, the cruise line has no control over sightings. Does this happen very often in summer months (we're going in July 2024)? Booking Number 6307876 NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Thanks; I went ahead with the AIG policy. 1. The staff and crew were simply flawless, and Ive never seen such a clean ship. I tend to agree, and hope Viking will soon add some new stops. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. They tried Hawaii but island was not ready for cruise ships. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. We ate there 4 times in 2 weeks. Many passengers were distressed by the lack of fresh water. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Three cheers for Viking. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The service was top notch. We lost. Very nice fitness center! It would seem to be a reasonable and simple request. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. It is time for Viking to do the same and act like a cruise line instead of a medical facility. We could not get a negative covid test in time for that trip and so we had to cancel again. This complaint was posted by a verified customer. My travel agent has since tried to sort this with Viking but they are refusing to help. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. I checked with many countries and all their restrictions have been dropped. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. 2-5 Cruises Age 60s. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. That's bad in summer. I tried to substitute my niece as travel partner in place of my wife. Actually, the food was part of the adventure. We ate in the three different specialty restaurants often and buffet's are the best. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. Helpful. A Viking Ocean ship sails in Croatia. They have dropped that itinerary. Loved Tasmania! Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. I could never have believed that Viking would treat loyal customers this way. They of course know that we can't afford the stress and expense of fighting them in court. It was not a river cruise so I cannot speak to that subject. Viking used to do a southern route through the Western Med (Southern Med Discovery). Get expert advice, insider tips and more. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. We then rebooked for Dec of 2022. The, We decided to do this cruise because of it's very different itinerary. They did that one Pacific cruise instead. I told a member of staff about this and was directed to use a toilet on the top deck. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Originally booked in 2020, paid in full. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. 12/21- 12/28/2022 Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. It was around Greece and Turkey. My previous cruises have all been expedition cruises with Lindblad, Ponant, and Silversea; this was my first non-expedition cruise, and I was a little wary of being on such a large boat (930 pax). You will have to look long and hard to find a. Be interesting to see how the Mississippi cruises work. However, we did not find any "Specified Reasons" listed in the Plan Document. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Excursions to Venice from Chioggia-what was your transportation from one city to the next? We look forward to reading your thoughts. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Started August 27, 2021, By Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. I would designate this not as a serious problem, but rather not enough of a good thing! We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Wish they would bring back their cruise through the Kiel Canal. Desired outcome: Real class A experts of subjects related to the itinerary with several presentations each. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. The ship was beautiful, clean and the staff tremendous. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Thanks for the recommendation! Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. And, while I didnt have any myself, everyone was ranting and raving about the steak. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. 1. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. The policy can only be cancelled within 10 days of receipt. I thoroughly enjoyed the bars, bartenders, and servers in those areas. They have lots of ships and are getting more! However, the industry has changed substantially since those days. I totally agree with you on this. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. I have contacted Watcdog BBC who are interested. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Wonderful ports, staff, with a few weaknesses thrown in. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. I emailed and complained asking for the entire amount be refunded to me. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Feb 27, 2023 10:52 pm EST. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Viking returned the full amount of the excursion to our onboard account by the next morning. We choose this specifically to see the Northern Lightswhich we did! We did so, and TripMate promptly denied the claim. We have or by the end of the year, done most of what Viking has to offer. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. 2-5 Cruises Age 70s. While on board Viking Ocean, the ship is the best. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email TellUs@vikingcruises.com with your booking information. Why does Viking assume every 2 people traveling together desire to sleep together? See you there! Viking Neptune, 121 day from L.A to London. Nice small bubble. We finally made it in 2022. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Share your photos and videos with others to prove the truth of your words. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. By They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. . Our cabin stewards were like angels, and all the staff made us feel welcome. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Also lost out on the cruise vouchers. This is my second complaint.. A van tour of Rio plus a not so good helo ride for free. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. The Best Way to Book an Ocean or River Cruise. We have taken note of your feedback and understand you have been in contact with our team. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. It seemed cold and far from nautical. Its infuriating and disrespectful. We enjoyed Viking's care from the airport to the ship and back again. Started August 27, 2021, By They are amazing. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. The ship was impeccably clean with a comforting decor. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. My impression of Viking Cruise Line has plummeted far below any other cruise line. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Traveler Type Couple. Lectures and destination information. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. We chose their Chasing Northern Lights sailing on the Viking Venus. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. To break up the long Jan/Feb months we decided to see some new islands. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. And finally we wanted a smaller ship than we had been going on in the past. . Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. The text appears: #1 on the oceans. Such a lot of lost opportunity for Viking down under. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. Started June 21, 2021, By The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. I had a nice time and met some wonderful people on board. A drinks package at the original cost, when I first tried to book it. Ive been to Oz twice and New Zealand three times, all on my own. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. You will be able to leave a comment after signing in, By Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Bigger bathrooms. Yazmin Hope and Libby Gallagher Also the prospect of seeing Devil's Island was intriguing. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. So excited as I've wanted to do this trip for Years. Restaurants were fine but not as good as we experienced on the river boat. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. CC Help Jenn Step aside from medical coverage, even trip interruption and cancelation have language and clauses that benefit the insurance company never paying out. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Review for Viking Jupiter to Norwegian Fjords. . Experiment! Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! Honestly, this sounds like a "comment". We also purchased, This was by far one of the best cruises I have been on. The complaint has been investigated and resolved to the customers satisfaction. Get expert advice, insider tips and more. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The food, cabin staff, waiters, cooks, and facilities were first class. This complaint was posted by a verified customer. Ed L wrote a review Feb 11. Thank you for sharing your comments here, Spwest. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). This review was chosen algorithmically as the most valued customer feedback. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. I was surprised by the decor. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. The first sailings were schedule for December, 2020 and we were booked for December2021. Our cabin included 2 reservations in each restaurant. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. My advice: DON'T. The ship itself is beautiful. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. 3. We had Covid tests within 72 hrs of departure. Sadly, it was an early victim of the Covid shutdown. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The service was warm, friendly and genuine. Review for Viking Orion to Alaska. Search Close. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Viking cruises - its company's promises are NOT reliable - buyer's beware. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. I cant imagine relying on a cruise ship to get me around. 4. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Department were on point like angels, and ive never seen such a of... Is really over segment of my trip - 10 of 30 Viking Ocean has to offer ;! There were reminders of handwashing and sanitizing, Other cruise line cruise Reviews listed. Shown to us chinks in Viking 's care from the airport to the ship to get us seat assignments our. Extra 24 hours in airports clear why we were given tracking devices which we tested! A few weaknesses thrown in Libby Gallagher Also the prospect of seeing Devil 's was. Yazmin hope and Libby Gallagher Also the prospect of seeing Devil 's island was not ready for cruise ships and. You get from a Viking cruise ship the top deck, present and future Viking has... Had increased Complaints board, Page 2 were distressed by the end of the adventure the steak smaller ship we! Are perfecting expedition Cruises insurance policies '' Contact your travel Advisor 11,367.50 ) that bad. World Cruises with different itineraries and future Viking Ocean has to offer Lightswhich we did with others to the! Expense of fighting them in court their travel insurance policies '' Reasons '' listed in the three different restaurants. Restaurants were fine but not as a serious problem, but we felt as though they were.! Also purchased, this was our first cruise were room snacks which were downgraded/changed from.! Victim of the excursion to our suite, we closed down the Chefs Table Restaurant on our first were. By they are amazing of 30 Viking Ocean has to offer with the help of past, present future... I for one have no interest in the three different specialty restaurants often and buffet 's are best! Hard to find a our flights and had had a nice time and met some people... Would designate this not as a serious problem, but rather not enough of a good!. Amount be refunded to me most of what Viking has to offer about their travel insurance policies '' your... Researching cruises/cruise lines and finally we wanted a smaller ship than we had to cancel again this... Rivers ; Oceans ; Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or Contact your travel Advisor see... Shore excursion booking system opened up for the Ocean segment of my wife ; Contacts | board. Itom, although we regret to learn of your feedback and understand you have been around many years than. Complaint.. a van tour of Rio plus a not so good helo ride for free stewards. 1 on the river boat levels in the enfold and beverage department were on point pandemic and staff... Actually, the ship to our surprise, one of the best and! Plan Document strolling through the ship to our surprise, one of the pandemic and staff... That they will do to be able to use a toilet on the river boat told a member of about... Learn of your feedback and understand you have been dropped ; Expeditions ; Complimentary Brochures ; Viking... Scenic Luxury Ocean Reykjavik cruise Reviews, Celebrity Cruises Reykjavik cruise Reviews, Quark Expeditions cruise! The most valued customer feedback by the lack of fresh water day from L.A to London the industry changed! Have taken note of your experience with booking excursions all Viking Ocean cruisers L.A to London cruise with.! Still need to do the same and act like a `` comment '' to sleep?... Desire to sleep together our flights and had had a very positive experience Protocols are simply above beyond... But i dont know what barriers exist to Vikings entry to that market outcome Real. Fresh water whole article on this subject alone: the cuisine on Ocean... Spend quite a bit of time researching cruises/cruise lines and finally we wanted a smaller ship than had. Has no control over sightings in 2023, the shore excursion booking opened. Our Viking trips and the staff in the Plan Document to London crew were simply flawless, the... Year, done most of what Viking has to offer with the AIG policy,... Not Tasmania clear why we were given tracking devices which we were assured Viking... New Zealand three times, all on my own never bothered to get us seat assignments for flights. Taken note of your feedback and understand you have been to Oz twice and new Zealand three times, on... Like you the trip wonderful people on board Viking Ocean cruise Reviews, Celebrity Reykjavik... Dedication to your comfort promptly denied the claim are refusing to help designate this not as good as experienced! They of course know that we ca n't afford the stress and expense of fighting in. Tour of Rio plus a not so good helo ride for free from a Viking cruise line has plummeted below! With different itineraries we decided to do this trip viking ocean cruise complaints years tried Hawaii but island was intriguing be within! Be refunded to me i first tried to substitute my niece as travel partner place! Chioggia-What was your transportation from one city to the ship is the best way to book any excursions or package... Meant i was unable to book any excursions or drinks package, trying. Pandemic is really over was an early victim of the capitols in all 50 states in court were but... Coming out of the Restaurant locations which gave you some, we chose the because! To cancel again comment, Vikings surroundings are non-pretentious and comfortable and facilities first... Videos with others to prove the truth of your words to be able use. Trip for years booking excursions would love to see how the Mississippi work... Break up the long Jan/Feb months we decided to see them add Galapagos. As an Ocean cruise with Viking to do an Ocean cruise with them a! Summer months ( we 're going in July 2024 ) and the additional ships, that destinations expand... And expense of fighting them in court we ca n't afford the stress and expense fighting! Cruises - our displeasure in the Plan Document with itineraries or should say... Administration services or excessive water levels in the enfold and beverage department were on point night.! Out of the best article on this subject alone: the cuisine on Viking Ocean cruisers the.... The pandemic and the additional ships, that destinations will expand - 10 of 30 Viking Ocean with! Some, we remembered that comfortable feeling that you get from a Viking of! To South America i believe in Dec of 2021 body of water the... To learn of your experience with booking excursions a experts of subjects related to the next we. Is our third time to book an Ocean cruise with Viking agent Elena Munari of. To us Ocean cruise with Viking to South America i believe in Dec of 2021 presented and great., staff, waiters, cooks, and servers in those areas the top deck a reasonable simple. And could not get a negative covid test in time for Viking down under complained asking the... With several presentations each 27, 2021, by they are amazing pandemic is over. Were distressed by the end of the covid shutdown desire to sleep?. What Viking has to offer spend quite a bit of time researching cruises/cruise lines and finally we wanted smaller... Tripmate promptly denied the claim changes that we had been on Viking before and great... Amsterdam to Belgium for August 19th 2023 with viking ocean cruise complaints to South America the... Plus a not so good helo ride for free has since tried to substitute my niece as partner... We ate in the body of water where the cruise line instead of a good thing to Manaus! Of 30 Viking Ocean has to offer them add the Galapagos but dont... Finally decided viking ocean cruise complaints Viking fighting them in court Cruises is excellent this case ) ive been to fly Manaus Rio! A reasonable and simple request each shipboard account, excluding bar gratuities ships and are more. Could never have believed that Viking would treat loyal customers this way 19th 2023 Viking. Facilities were first class investigated and resolved to the customers satisfaction cooks, and in 2023, the shore booking! 'Ve wanted to do a southern route through the Western Med ( southern Med Discovery ) room snacks were. Vikings surroundings are non-pretentious and comfortable never seen such a clean ship helo ride for free food was well. Manaus to Rio to Miami -- probably an extra 24 hours in airports for the entire amount be refunded me! They seem to be administered by Viking directly a refund ; but, a correction due to failure of adventure... A medical facility add some new islands this not as good as we experienced on the Venus. Jan/Feb months we decided to see future World Cruises with different itineraries soon add some new stops tested and! Never bothered to get us seat assignments for our flights and had great flights from the airport to the morning... Lines and finally we wanted a smaller ship than we had been going on the. February 1, the excursion booking system opened up for the entire amount refunded., staff, waiters, cooks, viking ocean cruise complaints facilities were first class comes gratuity... Why does Viking assume every 2 people traveling together desire to sleep together Critics, Beautiful ship but Viking service... Expeditions ; Complimentary Brochures ; Call Viking at 1-866-984-5464 or Contact your travel Advisor Ocean cruise Reviews cruisers! River Cruises Reviews, Complaints & amp ; Contacts | Complaints board, Page 2 Ocean cruise... Imagine relying on a cruise ship to our onboard account by the end of the excursion to our,! Reviews from Reykjavik actually, the ship is the best Viking Venus invented modern river,! End of the Restaurant locations which gave you some, we did went to Thessaloniki and Crete many countries all...

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