If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Ability to use multiple systems (PC-literate). remote working Shell Energy. - Everyone looks out for and supports one another in all areas. If you passed this stage you were asked to stay for an interview, which I was. Anonymous Interview Candidate in Coventry, England, I applied online. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". were here to help. We welcome and continually learn from feedback. There are lots of one to ones and coaching designed to bring out the best in you. Were huge advocates for career development. What youll need to helpyou make the best of the role: Previous experience and comfort with working in a sales or target driven environment, Be adaptable and able to change focus when required, Excellent communication skills, and the ability to build strong rapport with a variety of different people/personalities. Overall, I would rate the process as just 'okay' as I was left feeling rather underwhelmed. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview Our goal is not only to achieve business success but also to play an active role in helping improve society. Well do our best to get back to you within 48 hours. Energy and Innovation, View Diverse work place Supporting Education, View In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and we'll be there to help you settle into the role and grow within Shell Energy. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. Telephone interview was well structured and fairly formal whilst being friendly at the same time. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Full Time position. Interview questions at Shell Energy Retail Limited. There are many reasons to join a great company like Shell. For over 100 years Shell has been a customer business and today has more than 1 million business and 100 million consumer customers across the company in Global Commercial, Retail, Trading, Chemicals and New Energies. Shell in the Community, View Going above and beyond for our customers is what were all about. Unrealistic kpi targets, Minimal self reflection time Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Supplier Diversity, View Makes you feel very appreciated for all of the hard work we do. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Shell Energy Retail Limited interviews by job title. Shell Fuels, View Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Listed on 2023-03-02. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. This role is fast paced with volume of both Inbound and outbound calls, and will require you to be resilient and self motivated; remaining upbeat and confident call after call. Shell RechargePlus, View The Shell App, View Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. About Shell in the USA, View Shell Motorsport, View Confident to manage your own workload and adhering to set time frames. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Shell RechargePlus, View Select a location from the list of options. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, A Workplace that breeds growth and development. What would you do when a long-standing, regularly paying client of over 10 years has been unable to pay his energy bills over the last 6 months? Shell Polymers, View Kindly note that we have different opening hours during the holiday period. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Job Title: Broadband Technical Adviser / Customer Service Advisor. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Business Customers, View There are 3 sections to the assent day; company overview, role play, they will also provide you with customer scenarios that you have to provide the best solution to. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Lubricants Technical Advisor Shell. StateEscape, View Its a dream workplace indeed! About Shell in the USA, View The Shell App, View Finally, click Add to create your job alert. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Shell is an Equal Opportunity Employer. Simple industry. Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. Training programme Results are based on a local search of San Jose, California centered around: Available in San Jose and many surrounding areas such as. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. We wish all our colleagues and customers a happy Pride. We wish all our colleagues and customers a happy Pride. She then asked me the usual questions like tell me a time when you gave excellent customer service etc . Full Time position. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Select a job category from the list of options. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. good work life balance, Routine work Customer Support Hours. I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Received an email inviting me for a telephone interview around a week after applying. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Business Customers, View It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. The process took 4 days. and much more. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. United States. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. Progression is based on who you know rather than what you know. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Shell Energy Customer Service Advisor Review - Stressful work environment. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Its more than what boils the kettle or keeps the radiators warm. Ways to Pay, Shell | Fuel Rewards Credit Card Navigation, View Feel free to let us know about your circumstances when you apply, and well take it from there. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. No Staff discount. World Mental Health Day marks the first anniversary of our Happy Heads Campaign. You get an email with attachments to help you in the role play so definitely read through it before your assessment. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Be the first to find this interview helpful, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. Be able to demonstrate excellent attention to detail. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Free customer service/helpdesk job search site: Freight Handler job in San Jose California, USA. Help and Support. But bigger challenges lie ahead. The employees we were interacting with and the way the day was managed just fell short for me. About Shell in the USA, View Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Ways to save, View HappytoHelp@ShellEnergy.com. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. We Care is one of our core values underpinning our wellbeing focus. Together we are a force for good, View Have you ever made a commitment to a customer that you were unable to or didnt follow through with. Verify your email to use filters. Projects and Locations, View We wish all our colleagues and customers a happy Pride. A time when you gave shell energy customer service advisor customer service Advisor service Advisor your job alert home... You were asked to stay for an interview, which I was ( Coventry, England I! Going above and shell energy customer service advisor for our customers is what were all about very! 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