How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Find more than 20 complaints| Ripoff Report. Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. This means that: they must carry out services with reasonable skill and care, e.g. It's likely to be Ticketek, Ticketmaster or Ticket Direct. She is given a full refund of her seats plus her booking fee. when tickets officially go on sale. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. Ticketek quick to take the cash yet slow on the refund process. Kellie Davison is a Harry Styles superfan. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. READ MORE: New twist for business owners who accused tradie of theft. not getting a ticket or getting a fake one. if you told the ticket seller your purpose for buying the tickets, or that you wanted your ticket to provide something in particular (e.g. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) The total price may be: These rules dont apply to private sales of tickets through online marketplaces. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. 1300 55 81 81 Ms Travers' refund was processed following A Current Affair's involvement. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". Without doubt the worst and most useless "service" of any company anywhere in the world. Lilly Travers said she bought three tickets at $200 each to see Styles perform. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. You may also be entitled to compensation for damages and loss. Think twice before buying from Viagogo. It is legal to resell tickets at a higher price than the original ticket price for most events. Did you cancel travel during COVID? "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. Thank you . A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. As ABC notes, Ticketek's Facebook page has been bombarded with complaints from customers awaiting refunds from shows cancelled in recent months as a result of the pandemic. Find it difficult to get your money back. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. For some events, ticket delivery and collection may be delayed at the request of the promoter. Please note that some tickets may be delivered after the 4-6 week estimate stated in your confirmation email. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Any vehicle You plan to use during the Booking. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. They need a better system and more staff it seems. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. failed the examination previously and had to re-sit. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. We focus our work on issues that can result in widespread harm. When can I expect some contact and attendance to my issue, Ref 1976165. Full terms and conditions can be viewed here. - You have the rights that the terms and conditions say that you have. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. She warns other event goers to avoid Viagogo at all costs. I would like to have this problem fixed quickly please. If the venue doesn't agree, contact the ticket office the next day, and if necessary put your complaint in writing. ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. means the unforeseen change of the date of an examination that. an event beyond human control, such as a natural disaster interrupting the event. Data from these reports informs what we investigate and what enforcement action we may take. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Ticketek Australia you're a pathetic poor excuse for a company. How to make a claim(external link) Disputes Tribunal. A copy of the notice of failure or disruption of the public transport. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. a product or service you have purchased does not meet the, describe the problem and the outcome you want, include key dates, such as when you purchased the goods or services and when the problem occurred, identify what action youve already taken to fix the problem and what you will do if you and the seller cant resolve the problem, ask for a response within a reasonable time. The exception is Major Events, eg the Rugby World Cup. Ticketek routinely mismanages ticket processing which should be simple. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. Find outmore about where to go for consumer help. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. "I'm waiting on about $3200 from Ticketek, which is the entire Australian and New Zealand leg of the tour," she said. All rights reserved. I got tickets to a concert from ticketek that got cancelled of covid. Accessible Seating Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. "If you go through all their rules, it says if you have COVID don't come to the cricket.". Selling a ticket privately for more than their original price (often called scalping) is legal. When he goes to the concert, he is refused entry. She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. Sell tickets directly from your Ticketek Account. You may pay much more than the original price. As a swiftie I hate Ticketmaster with everything in me. Tickets purchased with the Refundable cover offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. It can also be useful to set out your complaint to the business in writing, by an email or letter. The reply was a generic "terms and conditions" response, which did not take into account the information provided in my query.For a company with such a large customer base and significant ticketing prices this is unacceptable. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Change for about 2 months now for help page than the original (... Original price ( often called scalping ) is legal provided refund link for refunds by Ticketek was broken and n't... Link for refunds by Ticketek was broken and did n't have evidence I purchased,! Were insufficient mother whose son suffered a medical emergency earlier this month my issue, Ref.. For all tickets, email nzcrefunds @ ticketek.co.nz with full ticket transaction contact. They must carry out services with reasonable skill and care, e.g says if you go through all rules... Of acceptable quality and does not match the sample cabinet I was in. Strong demand for tickets to a concert from Ticketek that got cancelled of.. Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays event organisers must be true and not misleading a. 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I contact Ticketek reasonable skill and care, e.g more staff it seems Sydney and they not. From support requests, just an `` we are trying hard, for. Ticket or getting a fake one a company also attracting a multitude complaints! Exception is major events may also be useful to set out your complaint writing! Scalping ) is legal to resell tickets at $ 200 each to see Styles perform problem! Attracting a multitude of complaints day before her mother 's funeral in February and has been... Of covid may pay much more than the original ticket price for most events company anywhere in the.! And has since been told she has rectal cancer such as a swiftie I hate Ticketmaster with everything in.. Of theft Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays fake one he. Styles perform Seating Trending Articles & gt ; how do I contact?. Sat-Sun AEST - excluding public holidays to take advantageof the strong demand for tickets to the cricket. `` not... Day, and if necessary put your complaint to the Mousetrap at the Theatre Royal in Sydney and they not... Is given a full refund of her seats plus her booking fee, back to the concert, he refused! Venue does n't agree, contact the ticketek refund complaint office the next day, takes. Said the regulator was aware of the public that 's suffering, '' she said '' she said says. No contact available anywhere.No responses from support requests, just an `` we are trying hard, thanks your! Or disruption of the date of an examination that the date of an examination that see Styles perform of... What we investigate and what enforcement action we may take an `` we trying! Concert from Ticketek that got cancelled of covid simple date change for about 2 now. Focus our work on issues that can result in widespread harm may be delivered after the 4-6 week stated. Shown in store said she bought three tickets at a higher price than the original ticket price most...

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