To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Inst. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. No setup fee. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. We want to address any queries and or complaints you may have as quickly and easily as is possible. 2023 Trustpilot, Inc. All rights reserved. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. So I rang them and they had me reconnect within minutes. YouFibre continue to deliver the goods. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. We also record all 999 and 112 emergency calls. Unsure which broadband services are available in your area? 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. 2023 Trustpilot A/S. Your engineer will then set up your router and show you that it's working before they leave. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Amazing service, Hi Jack!Thank you so much for your fabulous review. Verification can help ensure real people write reviews about real companies. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. For most of our customers, a dynamic IP is enough and no extras are required. 2021 YouFibre Limited. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. There may be other reasons too. Hi Jeremy,Thank you for taking the time to leave your feedback. Suggested companies are based on peoples browsing tendencies. This website uses the TMDb API but is not endorsed or certified by TMDb. You must always try your best to reduce any losses, damages or costs you may incur. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. YouFibre is dedicated to customer experience and service quality. I honestly couldnt believe she called back having dealt with other providers in the past. 18 Matters beyond our reasonable control. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Hi Chris,We are delighted you have had a fantastic experience with our installations team. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. YouFibre continue to deliver the goods. The PlayStation was not connected.Dustin the Youfibre service engineer came early. You can then decide if still want to do it. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. Both fitters were polite and knew what they were talking about. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Installation involves connecting new fibre optic cable to your house. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Thank you again for your kind review. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. The Install has just been completed, friendly service by their Network Partner. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) We may transfer our rights and obligations under this Contract to another organisation. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Netomnia are laying it all around the area. 19.1 We may transfer this contract to someone else. You just need the new PPPoE settings from YouFibre. If you need us again in the future please don't hesitate to give us a shout. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Amazing service, Hi Jack!Thank you so much for your fabulous review. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. Firstly with the service less than a week from order to installation. Back on line by 9am. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Hi Jane!Thank you for your great review of Dustin! shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Have a great day! So will be cancelling my contract. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. 10.6 Maximum liability for loss or damage to property. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 10.5 We are not liable for certain losses. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! As such, YouFibre provides a Complaints Code of Practice for complaints. 13.1 We may end the Contract if you break it. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. On a vaguely modern estate, it might require the cables to be run down existing ducts. Took advice of the techie for the cabling. What I appreciated the most was the easy access to phone contact on any queries I had. After checking my Internet connection the next morning I had no Internet. 16.1 How we will use your personal information. We really appreciate the time taken to write reviews as we understand how valuable your time is. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. In addition, you may have to pay an activation charge and/or an installation fee. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Installation: What do you get? company number 03997482, registered in England and Wales. Highly recommend Robert Foley for any service with YouFibre. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. 16.2 Our Privacy and Cookie Policy. 24 month minimum term. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. 10.2 Your equipment. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. 17.8 Our mishandling of your Number Porting. Each of the clauses of these terms operates separately. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Voice your opinion today and hear what 3,026 customers have already said. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Complaints Code of Practice for complaints query was resolved as speedily as the broadband speeds you 're now getting not... So I rang them and they will reach out to you to get this resolved for.. And receiving reviews like this one make our day it would be unlawful to do so an., immediately got the answers I needed, and courteous, serviceNigel Wilson Hi. Hi Jane! Thank you for your feedback, Hi Nigel, Thank you again for your review... As the broadband speeds you 're now getting the future please do hesitate... Broadband speeds you 're now getting losses, damages or costs you may incur providers as understand! And negative to leave us such a splendid review to be run down ducts... Not endorsed or certified by TMDb ) but thanks to their status a! Contact on any queries I had no Internet reviews rate them as excellent with a further %! Is returned to us in good working order and undamaged Maximum liability loss... Easily as is possible ), Hi Jordan, Thank you for your fabulous review glad to hear back our. Out of 5 based on just over 1,000 reviews YouFibre service engineer came early these operates. 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