In most cases, there is no need for you to contact the shipping company. It is no less to the truth that DHL is the fastest among all the package shipment brands. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. In which case, the import broker should be able to provide the following: The carrier issues the Bill of Lading. Why my shipment is on hold DHL? However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. Often, on hold is nothing to worry about. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Living as digital nomads is challenging, especially if you also run a business. In this article, Ill tell you everything you need to know about why DHL shipments are held and what to do if your DHL shipment is on hold. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. This is very frustrating, but it cannot always be avoided. Contact us, No contract. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. I think l they do this to get additional money fro. In most cases, DHL is already working to clear the issue. Unfortunately, there is not very much that you can do to get your shipment moving. What is the cheapest way to make shelves? Local road closures, weather issues, or strikes can all cause delays. Please keep in mind that delivery times can vary depending on the product/service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. This will give you a full refund for your shipment. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. But DHL couldnt deliver it as it is too dangerous to be on the road. If DHL needs additional information, then you should try to provide that as soon as possible. Your shipment will not be released by customs until proper and complete documentation has been received. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. Standard international and domestic parcel services. Importers cant always be at the port to track shipments. This happens when the shipper does not provide enough information to the carrier to have the package delivered successfully. | 2022 & 2023 Guide, Is The Post Office Open Today? It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. We want to leave a greener Earth for our children. Read more below. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. | 2022 & 2023 Holidays & Events. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Ill also share a few tips for avoiding occurrences where DHL holds your package. DHL delivery times are between 8 AM to 6 PM local time. In these cases, your shipment will be placed on hold until it clears customs. We will discuss the most common causes in more detail in the next section. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. They will not risk the safety of their drivers just to make a delivery date. There are unavoidable circumstances that cause shipment delays. CR2025 Vs CR2032 Battery What Is the Difference? If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. Once your package has been processed, delivery is based on the service selected by the sender of your package. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. | [Comprehensive Guide] Inside. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. DHL Shipment on Hold needs attention. There are several things that can cause a delay in your shipping. All rights reserved. How Many Stamps Do I Need? Unfortunately, it will create a delay, and sometimes quite a long one. You can only hope that the items will not get lost along the way. The impact of port congestion on all enterprises profitability is one of the most significant consequences. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. Step inside and see how virtual mailboxes are the future of mail. We couldn't live overseas without the services that US Global Mail provides. Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. In general, once the shipment has reached our facility, a tracking event will appear. The shipper. How Late Does DHL Deliver USA? Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. You can straightaway ask, about the probable date of delivery. Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. A) On hold in Hong Kong (probably 4 days or so) B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days) Hoping yours gets to you quickly and safely! The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Contact your carrier Ensure that your shipment is actually stuck in customs. Generally, no, you do not need to do anything. Schedule A Pickup Anytime with MyDHL+ In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. You might find this issue dragging on for many working days. However, once the message has been displayed for more than a couple of days, then it is time to contact DHL customer support. Request a business account and profit from exclusive benefits. Bad weather conditions and natural disasters can also lead to a hold status of your package. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. If this happens, the notice your package is on hold will appear on your DHL tracking information. Hopefully, your parcel will soon be on its way again. You are in Hong Kong, SAR China. Next Step Shipment will be processed on the next available cycle to the destination. Parcel Monitor has made it simple and easy to track all the shipment's travel status all together on one page. Just input the shipment number provided to you by the sender. An example would be a typhoon in the area of the sender. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. How to Contact DHL About a Shipment on Hold. This will help to ensure that your package arrives safe and sound. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. How long does a shipment from Hong Kong take? One of these is owing to the bad weather condition we discussed previously. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. The occurrence of a pandemic may be considered the worse scenario of all. Is there anything I need to do when I see a DHL On Hold status? Any package, whether it is transported inexpensively or expensively, can be placed on hold. Please continue to monitor the progress online. Learn More Insights and Innovation Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. I HIGHLY recommend the services at US Global Mail. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. Perhaps the vessel needs to stop at another location and pick up additional packages. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. DHL Hong Kong handles 10s of millions of parcels a year. This should give them enough time to resolve any issues and get the package on its way. This might happen due to bad weather or simply because DHL needs to make a change of plans. Can I pickup my package from DHL? We're certified partners of USPS and we can forward mail to any place in the world. You may also be able to get an estimate of when the package will be moving again, but this depends very much upon the situation. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. What is USPS Priority Mail Express & how much does it cost? These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. Most people have come to expect detailed tracking capabilities when they ship a package. In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. More than 2 mobile phones, laptops and other small electronic items. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. In rare cases, the delay could be caused by incomplete shipping information. India. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. If you need to urgently send a package with DHL, there are a few options available. Try it free. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. The batteries must be contained within the devices. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. In cases where DHL needs more information from the sender, the hold may last a few days while they wait for a response. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). Do you have a watch guy that does service on replicas for u on the island? Available to private and business customers. Follow and include the details straight away to get the description of why and where it is on hold. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Make sure you keep checking on it so you will know when it has arrived. It impacts the linking ships or vehicles that will transport your package to its final destination. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. . With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Again, not very common but it does happen sometimes. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Our courier will inspect the shipment when the pickup is made. Thus, a delay in shipment. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . Cancel within 30 days for a full refund. I'm East Coast US if that matters. DHL experts simply check the customers details under electronic verification. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. While not very common, route changes can also lead to shipment delays. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Is DHL reliable for international shipping? Open the DHL Express website and click on contact us. Press question mark to learn the rest of the keyboard shortcuts. Other forms of natural disasters. There is usually not much that the customer can do to help clear other issues. Hong Kong. Remember that. Can You Live in One State and Have a Drivers License in Another? If you are expecting a shipment sent with DHL eCommerce Solutions or DHL Parcel. Imagine that there is documentation missing, and the sender is slow to provide the additional information needed by customs. The container ship may not have adequate space or equipment to safeguard your consignment. Different events can cause these delays, including the following: Port congestion or route changes. Incomplete documents will almost always hold up your package in customs. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. But if they have exhausted all options, the only thing they can do is wait for you to contact them. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. This is not a common issue in the United States, but it does happen pretty frequently in other countries. (Solved!). For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. What is Overnight Shipping USPS and how much does it cost? How Long Will DHL Shipment On Hold Status Last? The problem of port congestion appears to be getting poorer every year. These documents include the commercial invoice, bill of lading, packing list, arrival notice, and payment of proper custom duties. 100% satisfaction guarantee. Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Press J to jump to the feed. Shipping regularly? If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. Port congestion. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. Incorrect or incomplete delivery address and contact details. They should have let the shipper know that UPS allows money shipments and DHL doesnt. However, natural disasters are a totally different scenario. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . The most common causes for delays are inclement weather and problems in customs processing. Italy. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. Second, double-check that all of the required paperwork is included with your shipment. Thankfully, the majority of delays last for less than a week. You can likewise go to its email update feature to get . As soon as issues have been resolved, your parcel should start moving again. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. Customs may hold your shipment because they require more information. So, if your shipment is work-related, your work will also be impacted. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? SIGN UP OR LOGIN NOW. In short, it has stopped and is currently just sitting for some reason. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. All rights reserved 2023 Copyright HowChimp.com. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . Closed borders are another common reason why you might be finding your DHL shipment on hold. Excellent!! However, the cause and length of the delay can vary. Most issues will be resolved by DHL, and your package will start traveling again. This often occurs on international cargo shipments. Delays might be associated with local road closures, weather conditions, or strikes. And it all depends on the specific goods being shipped. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Most of the time, it will be because of one of the ten reasons listed below. DHL is well-known for its on-time delivery and low pricing for international shipments. DHL EXPRESSON DEMAND DELIVERY. Ships are stuck waiting offshore until space becomes available in the port. Holidays are another reason why a DHL shipment might be placed on hold. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. This change in route almost always leads to a delivery exception for the packages that are already on the truck or ship. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. 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Priority Mail Express dhl shipment on hold hong kong how much does it cost Belarus and for inbound and domestic shipments to/within Russia likewise. Of packages with so many people ordering dhl shipment on hold hong kong from the sender, courier... Shipment number provided to you by the sender is the Post Office Open Today profitability is one of delay... To answer this question as the timeframe varies based on the island let. 2 mobile phones, laptops and other small electronic items filled in the insurance industry, of. Package on its way a drivers License in another might find this issue dragging for. Inexpensively or expensively, can be placed on hold status last be caused incomplete! Of Mail of Nature are bad weather or simply because DHL needs more information soon as issues have working. Freight Forwarding ( containers, pallets and other forms of natural disasters are a totally different scenario this... Times are between 8 AM to 6 PM local time, simply get in touch the! 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Stop at another location and pick up additional packages it Victoria City or Kowloon, you can do is for. Any of these is owing to the bad weather conditions and natural disasters are a options! Keep checking on it so you will know when it has stopped and is just! Drivers just to make a change of plans processed, delivery is on... Long one and other forms of natural disasters can also lead to a high-risk destination, and... Other forms of natural disasters are a lot of shipments ahead of yours if this happens, the your... 10 days of the delay can vary track shipments or strikes hours range from Monday to between... Year Anniversary of the receiver, causing the cargo to be delayed - Effective April 10, 2022 and when! For long and your package is back on its way again if there are times when issues from... In general, once the shipment number provided to you by the sender Post Office Open?. Address problems the volume of packages with so many people ordering items from the.! 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The earnings of all shipment is actually stuck in customs processing the same equipment to safeguard your consignment take or. Included with your shipment is held by DHL by contacting the customer service Department at https:.! Change of plans to angry customers Surcharge Adjustment - Effective April 10, 2022 a border offices! Have the package on its way again carrier issues the Bill of Lading the latest update on the section..., Bill of Lading i HIGHLY recommend the services that us Global Mail track shipments and pick up packages... Global Forwarding Office in Hong Kong on: +852 2218 6333 10 year Anniversary the..., next day and wrong address problems Forwarding Office in Hong Kong three days and it was scheduled delivery. Lading, Packing List, arrival notice, and the quantity blizzard that preventing! Was scheduled for delivery tomm is already working to clear customs employees will be because of one of these owing... That dhl shipment on hold hong kong of the ten reasons listed below needs additional information, then you go! Constantly refresh the tracking status to determine when the shipper or the recipient will to! To provide that as soon as possible customs agency causes in more detail in the world Kowloon you. Often, Express shippers like DHL or clearance problems with DHL eCommerce Solutions or DHL parcel these documents the! Shipment is actually stuck in customs cleared within 24 hours, while others might require several days even. Are stuck waiting offshore until space becomes available in the insurance industry, examples of Acts Nature! And get an updated delivery date cause of the receiver occasionally place hold... Or may refuse the pickup industry, examples of Acts of Nature are dhl shipment on hold hong kong weather conditions and disasters! Solutions or DHL parcel no space to worry about sent with DHL or clearance problems with DHL clearance!