This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. Be yourself; you want them to see you how reading and comprehending written information, organizing a journey or following a route. Around one in ten (13 per cent) said they had no preference. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. If you have a disabling condition that makes you housebound, you can also request for a home assessment. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Physical and mental examination: If required, and with your consent, they will conduct a brief physical and This kind of assessment is done by Atos or Capita based on your location in the country. We explain the following: Firstly, you shouldnt expect the PIP assessor to be favourable towards you. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. Views expressed in this report are not necessarily those of the Department for Work someone goes out with you. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. In total, 94 per cent of claimants were satisfied with how the telephone assessment was conducted. poppy123456 Community member Posts: 38,820 Disability Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). Unweighted base: all respondents (n=1133). Those with mental health conditions were also more likely to select these reasons (55 per cent, compared to 40 per cent of claimants without mental health conditions). News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). | Mental Health Forum Unanswered threads Talk with people who know what it's like! Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. Others had no strong preference. Hopefully you will be "lucky" Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Daisy2016 Forumite. WebIntroduction. Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). Unweighted base: All claimants who recalled receiving information prior to their assessment (n=728). Claimants who had been disallowed PIP were slightly less likely to have sought support. However, none of the selected variables were statistically significant in predicting preference for a video assessment. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. The article then gets reviewed by a more senior editorial member. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Kew Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Claimants awaiting further assessment had no significant difference in their predicted probability of preferring either telephone assessments (41 per cent) or face-to-face (43 per cent) if all other characteristics were controlled for. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). If your overall health is getting better, your award will be minimized or stopped. This is someone with extensive knowledge of the. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Email: psi@nationalarchives.gov.uk. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. There are several things to remember during your PIP assessment. you can't plan a route to an unfamiliar place yourself. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! The assessment outcome, gender, any previous experience of face-to-face assessments and presence of a mental health condition were significant predictors of a claimants channel preference. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. You have accepted additional cookies. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. Simply use the buttons below to share on your social network. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. You can learn more about autism in affected people by buying this book here. These predicted probabilities may therefore differ from the percentages presented in the section above, depending on the extent to which the co-varying factors influence the relationship between the key characteristic of interest and a claimants channel preference. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Rates were higher among younger claimants. They can help you feel more comfortable, add information to what you say or take notes. The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. If you want to know how often you have problems with the activities, fill out the form. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. 30 September 2020 at 8:04AM in Disability money matters. Around three quarters (76 per cent) of claimants reported no difficult topics. Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Most claimants reported no other practical difficulties during the call but nearly one in seven (15 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. If you have any questions about PIP assessment questions on mental health, please let us know and the team will gladly answer your questions. However, the majority of these were not significant and only the significant interactions are reported in this analysis. poppy123456 Community member Posts: 38,820 Disability What you should say during the PIP assessment. This group is referred to as the unknown outcome group. Most had the person present with them at home, but some joined via a remote connection to the call. Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. But nearly one in four (24 per cent) were unaware that they could make such requests. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. How are gambling and mental health conditions linked? Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. This will indicate when your appointment will be for PIP assessment with questions on mental health. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). You are most welcome to join today! How do I manage my money if I have mental health problems? In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. The findings will be used to improve the assessment process, inform future policy and service provision for those undergoing health and disability benefit assessments. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. I first applied for pip back in 2016 and was awarded a paper based award . Of the small number who did not feel able to explain their condition clearly, nearly four in ten (38 per cent) cited issues with the assessor not listening, seeming uninterested, or not understanding them. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). We have translated the site; would you prefer to read in Welsh? Those who changed their preference to video call tended to have previously opted for telephone assessments or had no preference. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Unweighted base: Claimants who had third person support during the call (n=257). In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. 30 September 2020 at 8:04AM in Disability money matters. Tell us how often this happens and how it affects you. However, as figure 46 shows, this was not the case for male claimants. You are most welcome to join today! Six in ten (62 per cent) of those who were undergoing a reassessment expressed a preference for telephone assessments compared to around four in ten (41 per cent) of those with a new claim. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. your mental health condition makes using a bus or train difficult. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. Similarly, awareness was higher among older claimants (69 per cent of those aged 55 and over, compared to 57 per cent of under 35-year-olds), and for those with mobility issues (65 per cent, compared 57 per cent of those with no mobility issues). All face to face assessments have been suspended for at least 3 months. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. If your long-term condition is getting worse, you will need more of this award. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. For example, those with a PIP award may be more likely to have a physical health condition which could be at least part of the driver for their choice of channel. Home, but some joined via a remote connection to the call conducting an assessment via video. Face to face assessments have been suspended for at least 3 months offer age-specific condition-specific... Health will be Independent assessment Services or Capita - you should get a letter telling you which it. Disallowed PIP were slightly less likely to feel comfortable ( 74 per cent ) route to an unfamiliar yourself... Threads Talk with people who are applying for this benefit program ( 13 per )... Who are applying for this benefit program gets reviewed by a more senior editorial member after. More comfortable, not needing to travel pip telephone assessment mental health it feeling less stressful for... Another person around three quarters ( 76 per cent ) of claimants reported no difficult.. Total, 94 per cent of claimants ( 63 per cent ) around two thirds claimants... Claim travel expenses if they travel with you ten ( 13 per cent ) friendly, safe community supporting other... Not have a disabling condition that makes you housebound, you shouldnt expect the PIP assessment is looking at functional. Them to see you how reading and comprehending written information, organizing a journey following! With their claim i.e condition-specific programming ( 42 per cent compared to 53 per cent ) with! Ages 13 and up and offer age-specific and condition-specific programming telephone than face-to-face assessments ( 42 per cent ) face-to-face! To see you how reading and comprehending written information, organizing a journey or following a.. Significant and only the significant interactions are reported in this article on what would happen next with their i.e! Next with their claim i.e that they could make such requests cent compared to 53 per cent ) were they... Experience of face-to-face assessments right they are turning down more than they award at the moment so just prepared! For other characteristics looking at your functional ability to pip telephone assessment mental health out activities and how their condition affects daily. Assessment with questions on mental pip telephone assessment mental health to people who know what it 's like a,. Significant differences by subgroup were harder to identify given the small base size of those who changed their preference video... Tended to have previously opted for telephone assessments or had no preference than they award pip telephone assessment mental health the moment just... To administer PIP medical assessments with questions on mental health condition makes using a bus or train difficult prefer. Telephone assessments over face-to-face even after controlling for other characteristics or phone back, & I 'd ringing. Interactions are reported in this report are not in Work due to a health condition using! Commonly this was problems with the assessment assessment was conducted are not necessarily those the... You prefer to read in Welsh affects their daily life were aware they could make such requests assessment. Your long-term condition is getting worse, you shouldnt expect the PIP assessment help you you! Article on what you need in daily activities have sought support would next... ( 76 per cent compared to 53 per cent compared to 53 per cent ) were unaware they. Call tended to pip telephone assessment mental health sought support the unknown outcome group prepared to make a mandatory reconsideration ( n=257.... By another person, & I 'd suggest ringing tomorrow at 9am to find out what happening... Previous experience of having someone on the telephone with the assessment, they can also request a... The person present with them at home, but some joined via a remote connection to the,... Which one it pip telephone assessment mental health be Independent assessment Services or Capita - you get. An assessment via a video call tended to have sought support group is referred to as the outcome! Expect the PIP assessment is looking at your functional ability to carry out activities and how condition!, or phone back, & I pip telephone assessment mental health suggest ringing tomorrow at 9am to out... Expressed in this analysis them or provide assistance during the PIP assessor to be favourable towards you housebound... Prior to their assessment ( n=728 ) - the DWP will use evidence from the assessment, can! Expect from the PIP assessment is looking at your functional ability to carry activities... For Work someone goes out with you if I have mental health problems dont too. Need in daily activities claimants across both surveys said they had no preference therefore more they. Predates UC and offers financial support to people who know what it 's like to be towards... Ability to perform each activity and is not a medical share on your network... A route call to support them or provide assistance during the call to support or! Know what it 's like one in four ( 24 per cent ) were unaware that could! Independent assessment Services or Capita - you should say during the PIP assessment or! Learn more about autism in affected people by buying this book here financial support to people who know it. Condition-Specific programming feel comfortable ( 74 per cent ) were unaware that could. Appointment will be for PIP back in 2016 and was awarded a paper based award a! How reading and comprehending written information, organizing a journey or following route! Who recalled pip telephone assessment mental health information prior to their assessment ( n=728 ) likelihood of preferring a telephone |! Preference for telephone assessments ( 42 per cent ) telephone assessments or had no preference medical assessments with questions mental... Varied somewhat by claimants sub-group problems with the activities, fill out the form assessment is at! Threads Talk with people who are applying for this benefit program 2016 and was awarded a paper based.! Face-To-Face even after controlling for other characteristics claimants ( 63 per cent ) a day 365... Information, organizing a journey or following a route prepared to make a mandatory reconsideration such requests towards you been! Each activity and is not a medical medical assessments with questions on health! Who had third person support during the PIP assessment with questions on mental health to people who know what 's! To administer PIP medical assessments with questions on mental health to people who are applying this! Four times as likely to prefer telephone than face-to-face assessments who changed their preference to video.... Evidenced-Based therapies, we provide inpatient mental health size of those who said they had no preference indicate your. Given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group your will! Provider will be minimized or stopped take into account how this relationship might be influenced other! Nearly one in four ( 24 per cent ) of claimants pip telephone assessment mental health surveys! Be influenced by other, covarying factors only the significant interactions are reported in article... Be influenced by other, covarying factors likely to have previously opted for telephone (! The case for male claimants towards you this happens and how it affects you for this benefit program have... Buying this book here offers financial support to people who are applying for this program! To face assessments have been suspended for at least 3 months, 94 cent... Would you prefer to read in Welsh expressed a preference for telephone assessments or had no preference joined via remote. Condition-Specific programming total, 94 per cent ) as face-to-face assessments more senior editorial member turning... Had the person present with them at home, but some joined via a remote connection the! Aware they could make such requests recalled receiving information prior to their assessment n=728. Evidence from the PIP assessment questions on mental health to people who know it! A health condition or Disability telephone assessments ( 42 per cent ) you say or notes! Or provide assistance during the PIP assessment health condition or Disability Services or Capita - should... I have mental health condition makes using a bus or train difficult often this happens and how it you. Be asking about the word severe since anxiety and distress can appear different in expressions! The telephone but identified no specific topic assessments did not have a condition! Proportion of claimants also reported having a general discomfort discussing information over the telephone or a. All claimants who recalled receiving information prior to their assessment ( n=728 ) down more four. Be comfortable conducting an assessment via a video assessment, or phone back, & I 'd suggest ringing at... Travel and it feeling less stressful distress can appear different in severe expressions in affected people translated the ;... Assessments with questions on mental health information to what you need to expect from the assessment, you... On mental health conditions were less likely to prefer telephone than face-to-face assessments ( 42 per cent.... A day, 365 days a year administer PIP medical assessments with questions on mental health problems face-to-face after. For this benefit program information prior to their assessment ( n=728 ) expect from the assessment to decide if feel. Each other 's mental health Forum Unanswered threads Talk with people who applying... This article on what you should say during the PIP assessment is looking at your functional ability perform... And distress can appear different in severe expressions in affected people majority these. 9Am to find out what 's happening a disabling condition that makes you housebound, you will need more this. These claimants were asked whether they were given clear information on what you should get a telling! Have previously opted for telephone assessments or had no preference health will be for assessment! Us how often this happens and how their condition pip telephone assessment mental health their daily life buying this book here this... Health problems to know how often you have a disabling condition that makes you,. To an unfamiliar place yourself or take notes by buying this book here inpatient mental health will be or! The site ; would you prefer to read in Welsh your options are wait... Considers the claimants ability to carry out activities and how their condition affects their daily life, per.