If you dont wish to choose your own seat, well do it for you for free when you check-in. That's a promise, All our resources on keeping you and your family safe on holiday. If youre still having issues, please contact our team who will be able to re-send this for you. Subject to change without notice. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. Whats included on my holiday documentation? Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. How do I apply for EC261 compensation related to flight disruption? Hotels with open-air restaurants may attract local birds and cats and although hotels do their best to discourage them, please dont feed birds or cats or other wildlife. Air conditioning will be available where advertised and unless otherwise stated air conditioning will be centrally controlled. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. Visiting the dedicated website We want you to be confident that your holiday is right for you. Offer applies to all easyJet holidays with only one adult on the booking from applicable UK airports, subject to availability. You can find out more information on our delayed, damaged or lost luggage page. Wed recommend that you contact your hotel directly if you would like to know more about the sleeping arrangements and to make any specific requests about the beds in your room. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Your large cabin bag needs to fit in the overhead locker. Can I get an extension on my balance due date? Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. We know it's important to feel protected when booking your holiday. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. You can find out more on our flying with children page. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Greet your customers and automatically filter spammy messages. WebThe Mobile Coach chatbot has been part of our culture change from a workforce that uses desktops, paper, and learns once and forgets it. Once youve logged in, head over to the redeem gift card section of your account. Locally sourced drinks:drinks included are generally only locally produced brands. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. Find out more on how to spend your credit. If youre on one of our city breaks, click here to find out more. If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Maximum total size (length + width + height) must be under 275cm. 27 days to 14 days: 75% of your booking value. Leave a copy of your travel details with your next of kin or an emergency contact. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. When youre ready, click on save to close. Emailing them at support-ej@musement.com. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). Offer may be changed or withdrawn without notice. Will I have to pay any additional fees to use the hotels facilities? Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. My hotel is closed / my flight is no longer operating what happens now? Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. Before you fly with easyJet, you need to check-in online. When can I choose my seats for my flight? Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Transfers are shared with other customers. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. Where alternative restaurants are advertised, a reservation is usually required and restrictions on the number of visits per stay may apply. WebThe live chat option is available online on the website and travelers can post their queries in the field to connect with EasyJet live person. You can choose the amount of credit youd like to apply from your existing balance. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. The chatbot answers questions regarding flights and easyJets policies. Book your perfect package holiday now. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Just so you know, your credit can only be used towards an easyJet holiday, and cant be used for a flight only deal with easyJet. Next youll be introducing the spaCy similarity() method to your chatbot() You can check-in for a flight thats part of an easyJet holiday booking 30 days before your departure date. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. We recommend you add it to your mobile phone contacts before travelling. Yes! You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Hotels could also be affected by building work or renovations. Intercom: Best Chatbot for Customization. Our Customer Service team are not able to give advice on specific visa or passport requirements. How do I use my easyJet holidays gift card? For most questions or queries, your friendly hotel reception team will be able to help. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. We pride ourselves on being a modern holiday company. Supplements still apply for optional extras added to the holiday. Also, easyJet and OpenAirlines partnered under which easyJet has begun using Will my European Health Insurance Card (EHIC) still be valid for my holiday? WebChatbots automate workflows and free up employees from repetitive tasks. So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. If youre harassed by an agent, report the incident to the tourist police in your airport terminal. Are transfers included in an easyJet holiday? WebOpodo & easyJet : A unique case of chatbots that collaborate | by Karim | Medium Write Sign up Sign In 500 Apologies, but something went wrong on our end. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. Why has the price of the holiday increased during my booking journey? Baby changing bags are allowed as an additional free item and we have factored space for these on board. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. See below for more information around all-inclusive holidays. There are a number of sources to give you the latest travel information. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat or book a large cabin bag (subject to availability) on the easyJet website or via the app right away. We're on a mission to make a positive impact through travel. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. If were made aware of changes, we try to update our website as needed. Is there anything I need to be aware of? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. The chatbot was key to changing to a There are many different types of chatbots, but all of them operate much the same way. WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. We know when youre away, your time is precious. Where can I book excursions, tours and activities for while Im on holiday? If this is needed for your hotel, we'll always try to let you know in advance. As part of our industry leading easyJet holidays, You can do all of this through your easyJet holidays account. Within our credit terms and conditions, we state that no cash alternative is available to the easyJet holidays account credit amount. you will be required to follow local health authority rules. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Calls from mobile or other networks may vary). 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