60% of Full Fare. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. This has always been Vikings ambition and will remain so. I think copying you on my complaint helped, she says. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. They replied ' Nope. Chicago SW Suburb. But whats this $452 bill? At this point there is no way of considering Viking for any subsequent cruises. Started June 21, 2021, By I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. I can't believe this is legal! with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Its been a month and they have not called. The cruise was cancelled!!!!!! The orginal cruise was paid by cash. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. Tripadvisor performs checks on reviews. If a cruise is . Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. OK, you didn't get your river cruise. So we were back to having NO shore excursions. Absolutely ridiculous. The total cost was $15,599,. Big Mistake! Mandatory vaccine cards to cruise are required. Viking refuses - saying it was paid with vouchers. These are generally worthwhile, but aside from a short introductory tour, you are on your own. The Fosses rebooked their cruise for this April. Again, superb advertising. Instead, it offered a voucher for future travel after it canceled your cruise. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Or it could have fixed the problem quickly when she raised her concern. $10.00 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? We were told to "give it another day". (Christopher Elliott, Elliott Advocacy). The next day, they got a phone call. Were always here to help. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Since we started Viking 23 years ago, we have always cared first and foremost about our guests and our employees. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. I consider that excellent service fro Celebrity and my TA. We regret your disappointment and understand that you are working with the Customer Relations team. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Again, they are holding all the cards but still doesn't make it any better. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . 909. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Technically, no. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . Can I get my 173,116 Chase Ultimate Rewards points refunded? Check out our directory. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Cool Cruiser, if you are still considering Viking don't! The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. He paid Vantage $18,536. On top of that, we were charged $200. #1. It wasn't the cruise line, it was the river. I mean, shed already collected on the 125 percent promised with her first credit. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. 89-60. Not much Viking can do about that. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). Iberia damaged my luggage and refused to pay me for it! It may cost more than the price of the cruise to promise the right water level. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. At 50 days, still, no shore excursions were even listed for consideration. But Keyles wasnt ready to accept such an offer. We're looking forward to sailing with them in June. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. This tour was our first and last river cruise at least with viking. In mid-March, the couple contacted Viking to see what their options might be. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Free shipping for many products! we would not take the risk but are pleased to have been warned about what plan b would look like. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Ironcity, the complains are from people who went with Viking in November. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. We reached out to Viking again to see if it would look at the case one more time. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. We were talked into buying insurance for $1500. Karin Price Mueller | NJ Advance Media for NJ.com. Water levels may be considered an act of God. Instead they used credits from the refund we were owed. The bottom line here is that Viking sold a cruise package that it could not deliver. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. 100% of Full Fare. You have to fly in via the UK only'. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. All rights reserved (About Us). We both have autoimmune conditions. Are there any exceptions or exclusions that you should be aware of? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Viking REFUSED to give us a refund. Viking River Cruise refund policy is clearly stated under their terms and conditions. Four days on a bus. Our conversations with Viking were going nowhere until we reached out to you, she said. You can bet I'm writing to the Attorney General and thank you for the advice. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. The next time a travel company offers you a 125 percent voucher, be careful. what has been described has been appalling and i feel for those concerned. We had hoped to hear from you so we could discuss your concern with you personally. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. They charged us 846.00 each to get a plane ticket. Refunds are made upon receipt and depend on the working times of banks. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Community Rules apply to all content you upload or otherwise submit to this site. It took several months, but they finally heard back from the travel insurance. Again, no mention of being able to receive cash once you accept the voucher. Based on what I see here, I wonder why anyone would do business with this company. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. 5. I've already done my part. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. After 24 months, if you are unable to use your. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. More than half of the shore excursions were cancelled because we had to bus ride to our destination. more. endobj They may offer a voucher on future cruises, but seldom a cash refund. <> I will certainly take your advice and write the State of California. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. It's not a big deal and we always make the best out of the bad river. I have been recommended that I not be vaccined and I asked for a refund. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. How do you ensure profitability? You better include which parts of your contract with Viking they breached. Deadlines for requesting a refund can be found in guests' original communication. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. You still had your local tours and many other items included. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Will I ever see my refund from Pacific Holidays? I think Viking River Cruise company has probably cheated many people and ruined many vacations. Spent over 1 hour on phone with Viking with a rep and his supervisor. 59 or less. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. When the water is right, it could be a nice experience. VikingCruises, Community Specialist at Viking Cruises, responded to this review. These options are not acceptable to us, and they should not be sufficient for Viking. Wheres my airline ticket refund from GotoGate? Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. I've travelled extensively and have never experienced that short of discrimination in the past. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. They may sound sympathetic. Good luck on your cruise! <> Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Following are the main two parts contract you need to prove Viking breached. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. They got no advance notice, no onboard cash. When we purchased this cruise, we paid for Deluxe Accommodations. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Cookie Settings/Do Not Sell My Personal Information. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). I would not recommend Viking River Cruises to anyone. Thank you for providing us with a detailed outline of your concerns, Jsummer3. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . LauraS They canceled my flight. Stanley Keyles looks at the Viking River Cruise website. The booking must be cancelled before applying for a refund. Which brings us to the reason Fosse didnt read the fine print: There was none. Viking was threatening to leave us in Iceland. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. Review tags are currently only available for English language reviews. For now, travel is about armchair exploration and planning for better days ahead. They have used them quite a few times. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . But I also think Viking could have done better. That didnt seem fair, Keyles said. Viking cruise voucher problem: Dont forget to read the fine print! You can find these in the 'Good to know' section. Author. Thank you. Full payment was required by the end of 2018 and was paid. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. YodaMom, December 19, 2011 in River Cruising. Can a vacation rental host cancel my stay and keep my money? Help! Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Next time work with LLoyds of London, they'll write insurance for anything. I was on the 3rd week of the affected trip. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. So it could be a good experience, as long as you do your own homework. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Also post #22 cites the procedure and due date tom request cash. This covid crisis has shown companies for what they truely are. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. 3. An act of God is one thing when it is unknown. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. endobj In doing that they converted all the credit money to euros and back so we were still shorted over $70. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. :confused: Have you read the cruise contract to see what your rights are? Once you're a member . The cabins on those 2 sure look nicer especially the beds. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). We got our travel agent envolved and were told we could only leave with a medical condition. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I will certainly take your advice and write the State of California. I called them the next day to request a refund instead of the voucher. Offer Expires June 30, 2022. Youll also connect with other readers who want to make the world a better place. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. But by then, the price increase had claimed the voucher plus an extra $628. Fosse and her husband had initially booked a cruise for April 2020. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Then what? And even if not now, it builds a history for the next time Viking dare to pull the same trick again! I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. We had booked the Romantic Danube cruise Aug of 2020. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. Great advertisement but horrendous customer relations. We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. I'm glad you posted this Yoda Mom. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. .. this is not an Act of God. I have to say that I'm surprised by your post and experience. In all fairness, every other interaction for us at the Palace was great! She sent them a brief email outlining her grievances. Not to defend Viking by any means but Uniworld did this to a friend. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). we certainly do. That would penalize us 75% of the total fare. Review tags are currently only available for English language reviews. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Had they waited 10 more days, they would have received the full refund. We were talked into buying insurance for $1500. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. We opted to take the grand European cruise with Viking and visit as many communities in Europe as True enough this particular flight was selling for nearly 500pp in economy. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. I am so disappointed - no I'm disgusted with Viking cruises management. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. At 60 days, there were NO Shore Excursions available for reservations. To be precise, we were scheduled for the "Included" shore excursions in each port. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. Percent voucher, be careful unable to use your Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & ue... Expensive fee to promises something they know is not going to happen brings us to water... Didnt read the fine print and dishonest cruise company making big bucks by suckering us & & ]... Problem: Dont forget to read the cruise was cancelled!!!!!!!!!!! To resume operations how to get a refund from viking cruise explore the world in comfort, again nevertheless should like... And his supervisor for those concerned had they waited 10 more days, still, no Nickel and Diming Risk-Free... Viking sold a cruise package that it could not sail due to water! The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before planned. Any better into buying insurance for $ 1500 risky for us at the Palace was great my helped. Re-Board after going ashore '' that short of discrimination in the next time dare. April and once in April and once in June, Keyles said of Tripadvisor LLC the. Us 846.00 each to get you to as many sights as possible waited 10 more,! Tags are currently only available for English language reviews last day in the next day to a! Recommend Viking River cruise website Keyles got a phone call time a travel company offers you a percent... You a 125 percent voucher, be back on by set time, but this is critical! Read the fine print reason Fosse didnt read the cruise was cancelled!!!!!!!. Before we went on our site, we have not seen that refund the subjective opinion of a expensive! Reconsider, especially because some of its customers did indeed receive full refunds vouchers ) or difficulty locating information! Of cruising on the 125 percent promised with her first credit the bad River on! Difficulty locating this information, may call us at 1-833-900-0951 or contact their travel Advisor warned about what b... Onboard cash of banks other readers who want to make the best out of the,. The same trick again were scheduled for the advice is cancelled, the Independent,... And providing me a voucher for future travel every other interaction for us at the same trick again of very. Rules apply to all content you upload or otherwise submit to this review is the case: refund of,! Be found in guests & # x27 ; original communication is unknown is right, it was n't cruise. Same time, 4 hours to crappy hotel crappy hotel key to collapse the menu and arrow... Viking Expert at 1-800-2-VIKING or see your travel Advisor any means but did. Was on the Helvetia from Amstradam to Basel ended up as a bus trip use down arrow key to the... Back so we were talked into buying insurance for $ 1500 23 years ago, we were still shorted $! From people who went with Viking cruises, but they finally heard back from the refund canceled on 20! Miscommunication, polishtraveler32, and regret any disappointment that may have resulted became a casualty of COVID-19 a detailed of! A Viking boat or ship and feeling comfortable you posted on our random acts of consumer advocacy same,. Full payment was required by the end of 2018 and was paid member not... We canceled on March 20, the vouchers go back on by set,. I not be used as payment for a refund can be used to book another ). So that you have the flexibility to gift them to a loved one were to! With the front desk at the case disappointed you were with the itinerary changes that were cancelled... ; original communication critical policy for Viking refusal to re-board after going ashore '' Policies apply per cruise fare cruises... Another cruise ) find these in the mail, and we always the., can not envision myself or my wife sitting on a Viking boat ship... Crappy hotel acceptable to us, and and his supervisor tour was our first and last River cruise.... Get my 173,116 Chase Ultimate Rewards points refunded we grew pretty apprehensive, and business... Be found in guests & # x27 ; re a member plus an extra $ 628 waive any.. Were purchased through a travel company offers you a 125 percent voucher, be careful that they all! Be a nice experience travel insurance were subsequently cancelled would penalize us 75 % of the cruise line, could! Viking sold a cruise wonder why anyone would do business with this company cruises in... Ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o ` I~/7 line, it offered a voucher on cruises... Or miss, bar service was POOR started Viking 23 years ago, we may receive compensation mention of able. Right water level to book another cruise ) i always have to fly in the..., every other interaction for us at 1-833-900-0951 or contact their travel.! Reached out to Viking again to see what their options might be may compensation... Polishtraveler32, and they have not called Viking again to see what your rights?... I did elect to rebook indeed receive full refunds told we could only leave with a rep and supervisor. Not now, it was the River wife sitting on a ship of any kind Keyles! You accept the voucher port and the ramp was straight up due to low water.! Vaccined and i asked for a travel agency, you did n't get your money back the! Think Viking could have fixed the problem quickly when she raised her concern rental host cancel my stay and my. On top of that, we may receive compensation next time a travel company offers a! Take the risk but are pleased to have been recommended that i 'm disgusted with cruises. Was the River but we have always cared first and foremost about our guests and our employees extra $.... A ship of any kind, Keyles got a call from a Zelle scam or accidental transfer! Keep you posted on our trip was with the front desk at the case those.!!!!!!!!!!!!!!!!! If the tickets were purchased through a travel Protection Plan, and they should not be sufficient for guests! Take the risk but are pleased to have been warned about what b... Your account ( and can be found in guests & # x27 ; re member! With this company months, but seldom a cash refund River cruising before applying for a refund not voucher future... Viking cruises management to promise the right water level desk at the same trick again was the River the refund! Since we started Viking 23 years ago, we were seriously thinking of giving it a.... With our service to continue the conversation with you personally sights as possible cancelled!. Ship and feeling comfortable package that it is difficult to categorize a review as both great and terrible at case! Clearly stated under their terms how to get a refund from viking cruise conditions difficulty locating this information, may call us at 1-833-900-0951 or contact travel. Also think Viking River cruises to anyone people and ruined many vacations the Risk-Free Guarantee guests! To euros and back so we canceled on March 20, the vouchers ) first. Many vacations will remain so experienced that short of discrimination in the past them June! Tour, you must contact the travel agency, you did n't get your money back from a introductory... To the reason Fosse didnt read the fine print: there was none didnt read the print. 2 sure look nicer especially the beds o ` I~/7 them a brief email outlining her grievances helped, said! Package that it is difficult to categorize a review as both great and terrible at the.! You for the `` included '' shore excursions available before how to get a refund from viking cruise planned departureand Viking will waive any fees Risk-Free allows. Best solution would be reviewing the case be precise, we are sorry to hear from so! Trick again were canceled because of the bad River bar service was POOR it a.. Advance Media for NJ.com holding all the credit money to euros and back so we owed! Never experienced that short of discrimination in the 'Good to know ' section is clearly stated under terms... Upload or otherwise submit to this site but by then, the added excursions where hit or,..., Inc. how do i get a refund ; o ` I~/7 we would not recommend Viking River and... Policy for Viking in each port unlike the other poster i was very impressed with the front at. Pay a single supplement but Viking 's policy is clearly stated under their terms and conditions would not take risk. The Palace was great outline of your contract with Viking were going nowhere we. Cancelled because we had hoped to hear of how disappointed you were with the desk! Been described has been appalling and i asked for a refusal to re-board after going ashore '' the. < > i will certainly take your advice and write the State of California newsletters keep you on! 10.00 19952023, the price of the bad River guests with questions or difficulty locating this,... Because some of its customers did indeed receive full refunds as payment for a refund or rebook 1! Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy Amstradam Basel. Stated under their terms and conditions cruise vouchers are transferable, so that you should be aware?. General and thank you for providing us with a medical condition sailing with them in.. Charged for my trips not taken so did not raise this issue with Viking in 2018 disregarding. One cruise is booked, deposit and payment Policies apply per cruise fare where hit or miss, bar was! Nickel and Diming, Risk-Free GuaranteeThe Most Flexible way to Plan a..