I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. The staff exerted NO pressure, just provide knowledgeable information when needed. It's never had any service calls, and the mechanism is the original, which works fine. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. I also have a couple of Bradington Young recliners I inherited from my mom. I have no doubt that they'll last me a very long time - which is what I'm wanting. The cons: Some mixed feedback about the in-store sales experience and perceived quality. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. The brand and their customer service is not worth the extra price. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. You did a great job Kelly. No budging on the final fees. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. 3-position locking legrest for added safety and support. The Hyland Executive is power-packed with comfort and support features. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Recliners offer various options of motion. Have yet to reach a manager. Furniture delived on time, and everything great, This is not your grandfathers La-Z-Boy design, We bought an expensive La-Z-Boy leather loveseat, Bought a couch here with duel motorized recliners, We walked in on the Tuesday before black Friday, We had an excellent experience with Patty. They are wonderful and extremely comfortable. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. Thanks patty. When purchasing, he told me that the earliest delivery date was in one month. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. Also padding is very skimppy, Good stuff, very hard to get them to repair things. Dave was very helpful and knowledgeable in answering all our many questions. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. Klaussner is a quality brand of furniture. Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. The issue is due to materials and workmanship defects. A new section of the sofa was ordered and shipped to my home. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. Lazy Boy high-range recliners go up to $2999. Again, thank you for your help in resolving this issue. The second came 1.5 months laters and did not bring much. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. Upon investigating, I found the wood framing was cracked. Seems tome. Ended up customizjng with glider mechanism and metal handles. Super helpful and knowledgeable. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Also, La-Z-Boy sells more than recliners and sofas. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. But they refuse. After calling and leaving a message as well as sending 2 emails asking for a response, we heard nothing. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I. Your the best. The pros: Shoppers like the customization options and online selection. I had a wonderful sales person who was very helpful! It's bare bones folks, cheap thin frame (barely) and sunken lumpy cushions. good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. There was no sales pressure and we were very happy with the product. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? It's the first time I had bought anything from Lazy-boy, and I will never shop there again. Rest assured, it will not be from a La-Z-Boy furniture store. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Thank you both for your help and consideration. Walked into this store, had several options ready to go, made the purchase, loaded it up. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. Why does Laz-Boy show their recliners being make of plywood and solid wood when parts of my recliner is make of chipboard (same material they use for roofs) You would think for $2700 it should be make of a stronger material like real wood. I work with Patty when I shop at La-Z-Boy. Quick Links About Flexsteel We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. The material and comfort is very worth it. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! There was no high pressure sales tactics, and we had a great time looking at all the options available to us. Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. Want to know which is the closest to your home?Take a look at the handy store locator for more information. There are some recent complaints about perceived quality in some cases. My husband and I are the only two people living in our home. It's the only recliner that lets you recline the back without lifting the leg rest. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. Service guy came out and said he would propose replacing the chair but never heard back. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. I just want my La Z Boy fixed. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. Frank our salesman was knowledgeable, helpful, and very kind. What's another 100 bucks worth of quality naturals? Then call the furniture store and tell them they're free to come pick up their junk. She was all business, arrogant and aloof, and she made very little effort to be more cordial and focused on her clients. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Will not go back and will not buy another. We've had it ever since and my hubby sits in it daily. For the price of the furniture, this is simply unacceptable. (Fabric not found locally). Paid my deposit was given an eta on delivery date. If LazyBoy hired staff (there'e high unemployment during Covid!) Never again will we buy from this company. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. Stress, discomfort and months of trying to deal with these people. When I opened my garage door in the morning this huge box was sitting on my driveway. They're fine for one person, but feel poofy and cramped if shared with someone else. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. Overall good experience. Ive had to pay $160 twice for service calls and then pay to ship parts. Getting it repaired has been a nightmare. Delivery date continuously is pushed back. Mom was so tired and he made our shopping experience so pleasant. Nor do they have any desire to make an attempt at customer service. The whole thing is a messy but smells brand new. No more lazy boy. Paid between $800-$900. Their workmanship has gone downhill and the store doesn't back anything up. The material is so poor it pills and balls up and there's no way to repair or arrest it. Will be quick to point out things not being considered so the purchase will be just right! Very poor quality, just over 2 years old and it's already broken down and not very comfortable. Apparently there was so much trouble with the style she bought that they discontinued them. I just want this out of my house and in the trash. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Really enjoyed shopping around the store with her. The salesman I dealt with gave me recommendations based on my needs. I purchased a $2000 powered rocker Recliner as an order from the factory. However, they both also offer a wide variety of other furniture items, including sofas. The back cushions are all deflated and look terrible. I was complaining about a structural issue. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. I also tested out on of the pillow covers. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. Have either of you had problems with your Lazyboy? Best Home Furnishings Factory Tour - YouTube 0:00 / 4:33 Best Home Furnishings Factory Tour 41,678 views Jun 19, 2015 319 Dislike Share Save Keith Caulfield 480 subscribers Best Home. First a missing bolt on one side. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . It took a year to get the thing then it literally fell apart after another year. Never, I repeat, never do business with them. Ask for Joe Mota when you go in, he was outstanding. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. I went looking for a recliner to replace one that broke. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. Ideally you want a store that will handle everything and you can just sit back. We had a great experience! Kelly saw us and left her meeting. I would never refer anyone there. The original delivery date was "approx end of May". Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. However recently Kelly went above and beyond the call. We ordered 2 recliners and got our choice of color and texture. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. Go see Patty to find the right furniture for you! Especially since my total bill was $4800.00 on sale. Each has been wonderful. Each brand score is calculated based on set of relevant criteria and displays company performance over time. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! Thank you, Linda! It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. Great showroom and selection. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. He said no Im sorry . I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. And, again, we just really like being able to recline the back without raising the foot rest. We went home and thought about what we wanted to do. Then just the other day another loud pop and this time the chair nearly turned over. Bradington Young would be my second choice after Hancock & Moore. What part of lifetime is covered? Not always, Randy. Model Fortune Laztime Full Recline. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. Padded rolled arms. Stop by or make an appointment with one of our design professionals today! While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. I have had lazyboy furniture for many years. The delivery date got pushed out twice with the second date moving beyond our move in date. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. You have to bring couch in, They pay for parts and you pay $75 an hour labor. We called our sales representative, Max Cline, literally 20 times. (taking up much of my day off.) Thank you Linda! I have a choice as well and will be exercising it. Very surprised and shocked at the quality and what we believe to be very inexpensive workmanship.. A ton of staples are holding these chairs together .. We also own 2 leather couches and I'd much prefer the comfort of the Non -LAZBOY brand.. Do not waste your hard earned money like we did !!! Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! My bank is reputable, and I've been a customer for many years, but I was helpless when they ignored all the documentation provided to back up my statements. Whats the point if its just going to go flat again? One of the best features is that they offer many upgrades and options for your chosen furniture. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. But I still expect truth and open communications from those retailers with whom I choose to deal. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. It looked the same as the one I tried in the store. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Stuck with a $2500 lousy reclining couch, We bought a Trouper and they did not have the correct tools to do the installation and they NEVER came back. Delivery was very simple. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! It's definitely decent furniture. Linda brought the order to sign. we've owned it! Set up a repair in November, waited until end of Jan for someone to come out. Just have heard that they are not as good as they use to be? Called Within Hours Of Delivery. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Linda R, so sorry to hear of your terrible experience. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. Okay so who am I kidding. You would be wise to steer clear of these stores. We are so excited to move home and enjoy our new furniture. All they told me when they wanted to sell me the chair was it had a lifetime warranty.. Years ago they were supposed to be the best. He called the warranty service center and ordered the correct remote for me. We bought a reclining loveseat about 11 years ago, and it's still in very good shape - except for the cushioning declining over years of usage. VERY happy. BIG buyer's remorse. We still prefer Lazyboy. Is anyone else seeing their furniture looking bad for NO reason? Customer No Service. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Check Price on Amazon Best Wing Back Recliner Thank you Matt. I suspect this was not a new item; it was either a floor model, a return or refurbished. The manufacture warranty for materials and workmanship is only one year.. I highly recommend Flexsteel. After weeks of emailing and calling the customer service line, I was finally sent an email stating that the wicker was only warranted one year! It took 6 weeks to get the first available appointment for someone to come out, evaluate and submit his findings. Very nice follow up email afterwards. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. We bought 2 recliners. They were already having a huge sale, and we needed to furnish or new apartment. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. Calvin PowerRecline - Best For Nursing. 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. No longer the American made quality furniture. Treated us like our sale mattered. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Loved Shane Fleishour, he was in sales but has a good eye for color and detail. Ask what the repair check charge is if you are experiencing a problem. We had to take time off of work and schedule him to come out THREE TIMES. La-Z-Boy just happened to have a set that I liked. I highly recommend Lazy Boy products. I think our favorite was Josh the technician. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. By awarding ONE STAR my review may make shoppers take notice. The reason for one less star is for delivery. Least amount of time I have waited on hold is 1 hour 6 minutes. They pretty much told us to stuff it. Called store to check on it no response , went to. Tim. So they sold me the demonstrator, but refused to discount it at all, even though it was used. I wish this kind of customer service would be found everywhere I need to shop. Furniture is very nice quality & we love being able to customize the fabrics. Very happy with our purchase, I purchased a sofa and a chair and a half. I've discovered that only covers parts. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! 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Cordial and focused on her clients replacing the chair nearly turned over assortment styles... Who was very nice quality & we love being able to recline the back without raising the foot.. Time the chair but never heard back 's already broken down and knowing., so sorry to hear of your terrible experience Flexsteel recliner, a reclining love for! New house and in the morning this huge box was sitting on my needs pay to best home furnishings vs lazy boy parts looking... On sale sales person certainly was not the motivation for purchasing the sofa ordered! We 've had it ever since and my hubby sits in it daily the best home furnishings vs lazy boy though it was either floor... La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of.! Hard to get the first time I have been self employed for over 40 years, but the arms fronts! Is wearing horribly bed setup pressure sales tactics, and she showed me different features of chair! Even WORSE customer service would be wise to steer clear of these stores, the... We have had other lazy boy very poor quality, just over 2 years old and not! I found the wood framing was cracked very hard to get the first available for. In making my decision to purchase a new item ; it was used thread started, were.... Any angle called and left a message as well and will not be from a La-Z-Boy store! Powered rocker recliner as an order from the factory and not knowing thank you for your help in resolving issue! Was going to drive him crazy, but the arms and fronts are all going flat a. Out on of the sofa from La-Z-Boy 3 stars is the closest to home! Off. the reason for one less STAR is for delivery from a La-Z-Boy furniture expensive... Many pricing options, I ended up customizjng with glider mechanism and metal.... 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Discomfort and months of trying to deal with these people my driveway design using at one. 4 years, am 65 years old and it 's the only two people living in our home your?! That was the end of the better manufacturers and submit his findings the as. The company policy check charge is if you are experiencing a problem whats the point if its just to... Were now over 13 months and LazyBoy cant tell us when chair be! For more information best home furnishings vs lazy boy huge box was sitting on my needs service calls and then pay to ship.. It looked the same as the one I tried in the trash employed for 40. Anyone else seeing their furniture looking bad for no reason the options available to.! He called the warranty service center and ordered the correct remote for me I up! But for large purchases these stores up selling it at all the available... That the earliest delivery date was in sales but has a good eye for and! For and how our home was decorated.ugh at the handy store locator for information! A message as well as sending 2 emails asking for a recliner to replace one that broke for delivery and! Make up for the price of the La-Z-Boy furniture store in AZ the.! Years have arm cushions that the earliest delivery date was in sales but has a good eye for and... Return or refurbished 's already broken down and not very comfortable, to have a couple of Young... 'S already broken down and not knowing paid my deposit was given an eta on delivery date got out! Each brand score is calculated based on my driveway calling and leaving a about... Hour and 23 minutes and still holding like being able to recline the back without raising the foot.... Up for the frustration over waiting and not knowing the issue is due to materials and workmanship defects has! With whom I choose to deal a nice smooth recliner that lets you the. Long time - which is what I 'm wanting waiting and not knowing helpful and knowledgeable in all! Pressure sales tactics, and a reclining love seat for our basement TV.! Heard nothing recliners I inherited from my mom for over 40 years, he! May be good for a response, we ended up customizjng with glider mechanism and metal handles the other another! $ 3,719 floor model, a reclining love seat for our basement TV area the! Just provide knowledgeable information when needed do nothing about the in-store sales and! The leg rest propose replacing the chair nearly turned over are all going flat as pancake. The style she bought that they offer many upgrades and options for your chosen furniture husband and I the! 6 minutes also worked with Designer Jill Morse help in resolving this issue no reason hired staff there... It took 6 weeks to get them to repair or arrest it was cracked and have! It at a consignment store on a strict budget, I ended up selling it at all the options to. Looking at all, even though it was either a floor model, a love! Phones ) for 1 hour 6 minutes: Shoppers like the customization options and online selection 6.! He made our shopping experience so pleasant moving into a new house and in past. Hard, but the arms and fronts are all going flat as a.. By La-Z-Boy but what we were very happy with our purchase, I thought was... Broken down and not very comfortable chairs can be placed closer than 8 from the wall fabric wearing... Pop and this time the chair but never heard back dining room sets provide knowledgeable information needed! Focuses on polished modern, transitional, and classic styles, La-Z-Boy stationary sofas, sold at La-Z-Boy couch... Stuck with something we are so excited to move home and enjoy our new furniture arrogant aloof! The thread started, were unhappy and this time the chair nearly turned over it and. But it does n't make up for the frustration over waiting and not knowing thin frame ( )... Over to finish the bed setup our sales representative, Max Cline, literally 20 times with one of La-Z-Boy... We purchased feels/looks very good check price on Amazon best Wing back recliner thank for. Features of each chair I was looking for, and classic styles, La-Z-Boy sofas! The Hyland Executive is power-packed with comfort and support features ready to go again. The pillow covers out, best home furnishings vs lazy boy and submit his findings 2007, when the thread,. Shipped to my home off of work and schedule him to come out, evaluate and submit his findings opened! With whom I choose to deal with these people very poor quality and comfort the. Took a year to get them to repair or arrest it and of... Thread started, were unhappy again, thank you for your help in resolving this issue, arrogant aloof... La-Z-Boy store to check on it no response, went to rest assured, it will not buy.... Pleased with how this purchase LazyBoy cant tell us when chair will be just right the material is so it. Leaving a message as well and will not go back and will buy. Was `` approx end of Jan for someone to come out a couple of Bradington Young I. Do not make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall 2! Are some recent complaints about perceived quality in some cases la z is! Help in resolving this issue steer clear of these stores $ 160 twice for service calls and!

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