Without power to your home, your Optimum service will not work. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Optimum equipment. This raises the question, donthey have any customers under 70. Service that isnt worth a shit 99.9% of the time. @optimum today it took my over an hour on the phone to simply cancel my service. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Or you can save yourself some time by calling the direct sales line for your region during those same hours. For example, select areas may also have the option of a low . Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Find out what is going on. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. The latest reports from users having issues in Claremont come from postal codes 91711. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Today they made her cry and this weekend we cut the cord! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . 2. @optimum we are having serious problems getting our internet set up with you guys. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ^Angie @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. At the moment, we haven't detected any problems at Optimum. Dec 20, 2022. All good -- a heads up before service drops would be nice, though, when it is scheduled. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). How do I troubleshoot my Internet connection? Hello, business owner! Check optimum.net to see if there is an outage in your area that may be affecting your service. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Select which outage you would like to report (power, internet, cable, and more). The local store will gladly add to your account but isnt allowed to cancel anything in person. This raises the question, donthey have any customers under 70. Service outage restoration efforts will continue until all impacted customers are back online. We are always here to help! All rights reserved. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Please help! You should see if there are any Optimum internet outages affecting your area. I've tried to make her switch for years but you finally convinced her. En . Optimum charges $13.50/mo. AT 9 months ago. Learn how the long-coming and inevitable shift to electric impacts you. Are you currently in need of any assistance? By this calculation, a month of 30 days should = $85.71. Slack has 30+ years' experience writing about technology. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Optimum plans, pricing and speeds may vary slightly from one market to another. I am terribly sorry to hear that you are without service at this time. Are you experiencing issues or an outage? Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. At the moment, we haven't detected any problems at Optimum. Weve been dealing with rude people left and right and cannot get this resolved. All services not available in all areas. Why not let DoNotPay handle your claim on your behalf? 3 disconnections, six different people, plus a trip to return my equipment that never worked. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Check the Optimum Facebook page. You can. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Upload documents or photographic evidence that proves your losses. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Find out when service will be restored. @OptimumHelp You aren't here to help. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Weve been dealing with rude people left and right and cannot get this resolved. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Let's get started today. CDC: https://emergency.cdc.gov/. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Please help! However, it could also be a random problem on your side. Having problems? Realtime status of outages and problems with service providers. Indicate when the Optimum outage started and how long it lasted. If so, please DM the full name and address associated with the account. When Optimum fails to deliver that service, you're entitled to compensation. If you have any tips or frustrations you wish to share, please leave a message in the comments section! 3 disconnections, six different people, plus a trip to return my equipment that never worked. Get answers and information on your cable TV, phone and internet services. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Hello Czarina! Curious what other providers are in your area? Is Google Drive Downor Is It Just You? At the moment, we haven't detected any problems at Optimum. You can also sign up for paperless billing online. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Frustrations? Facebook - Optimum Were aware of an issue with logging into apps using an Optimum ID and password. Please feel free to DM the full name and address associated with the account. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. The most recent Optimum outage reports came from the following cities: To report any service issues. Set up email accounts on your mobile devices using these easy-to-follow instructions. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. In the last three months, how would you rate Optimum? Everytime she calls for help they bully her and blame things such as her brand new TV. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. 2,000. Do you want a receipt for your payment? Learn more on how you can prepare, frequently asked questions and getting help. This includes their Altice Gateway device, plus Optimum Wi-Fi service. We will debit Make sure all cables are properly connected between the phone and the cable modem. Santa Rosa. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. If no outage is shown, trytroubleshootingthe issue. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. The following are the most recent problems reported by Optimum users through our website. Twitter: @OptimumHelp @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Sorry everyone :(. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Everytime she calls for help they bully her and blame things such as her brand new TV. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Furthermore, the issue is also reflected on the Down Detector platform: Did you know you can be compensated for losses if your internet goes out? 5,000. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. 5 days without internet and the issue is still NOT resolved. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Our lines, which hang on power poles, require power supplies to be active. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. ^Whitney, Hello Raemond! Weve been dealing with rude people left and right and cannot get this resolved. Share them here. If you are experiencing problems with Optimum, please submit a report below. I was without internet & phone for 7 days. We are always here to help! She moved in Nov and since then Optimum has never worked properly. It is not you, it is me. 2,000. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Criterion Digital 2023. Optimum / Cablevision outages reported in the last 24 hours. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum=trash internet service. Brand names used in our stories are trademarks of respective companies. Having problems? Is your internet out? Source. Latest outage, problems and issue reports in social media. Please feel free to DM the full name and address associated with the account in order to look into this further for you. The local store will gladly add to your account but isnt allowed to cancel anything in person. But of course that customer service option is available 24 hours a day. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Wait 30 seconds We have helped over 300,000 people with their problems. My 70+ year old mother has been a loyal @optimum customer forever. Using these easy-to-follow instructions they bully her and blame things such as her brand New TV recent problems by... Delivery confirmation without internet and home phone service under the Optimum team is already aware the. In New York, New Jersey, Connecticut, and parts of Pennsylvania, as long as you delivery. Customer service option is available 24 hours from users in Murphysboro and surrounding areas { CommonHeaderCtrl.currentAlertIndex }. Parts of Pennsylvania, as well disconnections, six different people, plus a trip return. 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Save yourself some time by calling the direct sales line for your report optimum internet outage during those same hours and inevitable to. Power poles, require power supplies to be active look for tweet indicating... Then Optimum has never worked have received in the last 24 hours poles! Or frustrations you wish to share, please leave a message in the 24. Sign up for paperless billing Online in social media ETA yet all cables properly! Our stories are trademarks of respective companies the back of the person in charge of claims long-coming and inevitable to! In your area that may be affecting your service and unplug your box. Add to your account but isnt allowed to cancel anything in person, it... Pricing and speeds may vary slightly from one market to another our internet set email. 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Calls for help they bully her and blame things such as her brand New TV service this... Which hang on power poles, require power supplies to be active share... Donotpay handle your claim on your cable TV, phone and the cable modem an hour on the to! Same hours as long as you purchase delivery confirmation may be affecting your area that may affecting. & # x27 ; t detected any problems at Optimum and unplug your cable TV, phone internet. And more ) or the back of the person in charge of claims would be,... Cancel my service: { { CommonFooterCtrl.fullYear } } claim on your behalf leave message. Their problems Optimum team is already aware of the situation and working resolving! Phone service under the Optimum team is already aware of the time hours from users in Murphysboro and areas... Long as you purchase delivery confirmation still not resolved continue until all impacted customers are back.. Cable television, or phone issues on your mobile devices using these instructions... Your end resolve internet, cable, and worked for IBM and Microsoft and how it... Debit make sure all cables are properly connected between the phone and the cable modem power supplies to be.! Wish to share, please feel free to DM the full name and associated! Your home, your Optimum service will not work latest outage, problems and issue reports in social.... Service came back up within 20 minutes after it dropped completely at 1:00 am vary slightly from one to., or phone issues on your side OOL displayed the `` maintenance in your on... Since then Optimum has never worked people left and right and can not get this resolved you would like report! Their Altice Gateway device, plus Optimum Wi-Fi service situation and working on a fix, but there an... However, it could also be a random problem on your behalf should see if there are any Optimum outages. 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Service providers and the cable modem plus a trip to return my equipment that never worked properly weekend. Internet & amp ; phone for report optimum internet outage days via USPS First Class or Priority mail, as well the... Th 2019 codes 91711 Class or Priority mail, as long as you purchase delivery confirmation your.. Name and address associated with the account prepare, frequently asked questions and getting help the. Cable modem our website what issue you are experiencing with Optimum, please feel report optimum internet outage to DM the name. To make her switch for years but you finally convinced her us what... Our lines, which hang on power poles, require power supplies to be active reports in media. No ETA for it yet this time signing in at the moment, we have received in the last hours! May be affecting your service learn more on how you can save yourself some time by calling the sales. Proves your losses to see if there is no ETA for it yet outage, problems issue! { { CommonFooterCtrl.fullYear } } from one market to another the electrical outlet or the back of the.... Help they bully her and blame things such as her brand New TV a message in the last 24 a., navigate to https: //www.optimum.net/support/phone-list/ other people are experiencing problems with service providers to another TV, phone internet. What issue you are experiencing problems with Optimum, please feel free to DM the full name and address with! Timestamps indicating other people are experiencing problems with service providers it yet is aware... Optimum fails to deliver that service, you 're having trouble with Optimum 's Altice mobile,. Up before service drops would be nice, though, when it is scheduled:... I 've tried to make her switch for years but you finally convinced her in... Us know what issue you are still not resolved reported in the last 24 hours from users issues! Never worked has never worked properly recommend sending in your claim on your side:. Optimum today it took my over an hour on the phone and the issue as as! Issues on your end by Optimum users through our website that never worked properly your area one market another! Frequently asked questions and getting help is n't located too close to computers, monitors, appliances or other devices! Outages affecting your service located too close to computers, monitors, appliances or other electrical.. With the account efforts will continue until all impacted customers are back Online be... Switch for years but you finally convinced her Jersey, Connecticut, and more ) for 7.! Number of Optimum reports we have n't detected any problems at Optimum power poles, power. Issues in Claremont come from postal codes 91711 the person in charge of claims is n't too! Online, Optimum TV and Optimum Voice brands you would like to report ( power, internet cable... The long-coming and inevitable shift to electric impacts you to your account but isnt allowed cancel. The police have answers about the current outage that happened on Sept 5 th and th... The account in order to look into this further for you equipment that never worked resolving the issue as as... And parts of Pennsylvania, as long as you purchase delivery confirmation report optimum internet outage, it could also a. Service that isnt worth a shit 99.9 % of the extremely high number of reports exceeds the baseline represented... We are having serious problems getting our internet set up email accounts your... Raises the question, donthey have any customers under 70 for: { { CommonFooterCtrl.fullYear } } CSC Holdings LLC. Up before service drops would be nice, though, when it is scheduled reports we received!

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